Reservations Supervisor

Four Seasons Hotels Ltd; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discount

Dry cleaning for uniforms

Job summary

Four Seasons Boca Raton is seeking a Reservations Supervisor to assist the Reservations Manager in leading staff, ensuring policy compliance, and supporting total revenue management for the resort. The role requires strong English communication and a proactive, organized approach to daily operations.

You will handle group turnovers, rate setup, and block management while coordinating with group contacts, conference services, and sales.

Qualifications

• Fluent English, spoken and written
• Strong prioritization and organizational skills
• Excellent interpersonal and communication abilities
• Proficient with Word, Excel, and Email
• Able to learn multiple hotel software systems
• Experience in reservations, hospitality, or customer service beneficial

Responsibilities

• Process group turnovers, set up rate codes, and verify cut-off dates
• Maintain group reservations inbox and respond professionally to inquiries
• Coordinate with Group Contacts, Sales Managers, and Revenue Management on activity and billing
• Enter and maintain group rooming lists and generate reports
• Monitor block inventory and advise on yield and inventory decisions

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought‑after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra‑luxury accommodations, a Balinese‑inspired spa, and dining by Michelin‑starred chef Jean‑Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind‑surfing along with land‑based activities including world‑class golf and tennis plus a relaxing spa.

The Role of the Reservations Supervisor

The Reservations Supervisor assists the Reservations Manager in supervising and managing the staff during their respective shift. Assists in overseeing the Reservations daily operations and standard compliance which includes ensuring all agents to conduct the required tasks. Responsible for supporting the total revenue management efforts throughout the resort. Works directly with the Reservations Manager and covers in their absence. Ensures all policies and procedures are being followed throughout the department. Ability to perform all roles within the Reservations

Key Functions

• Process group turnovers, including creating group files, sending introduction letters, setting up rate codes, setting up package codes, verifying cut‑off dates, and reviewing room block and rate information.
• Maintain Group Reservations email inboxes and respond to client correspondence in a timely and professional manner.
• Communicate group activity, pickup, attrition, and contractual guidelines with Group Contacts, Conference Services Managers, and Sales Managers.
• Build web‑link blocks and monitor availability and cut‑off dates.
• Review Group Resumes and ensure all required actions are completed.
• Enter and maintain group rooming lists, updates, and changes.
• Run and review daily group reports, including transaction reports, booking recaps, cut‑off reports, and group no‑show reports.
• Process rooming lists within established timelines and provide confirmation details and room block reports to appropriate contacts.
• Coordinate group billing and routing information and provide Accounting with pertinent group details.
• Communicate group activity to Revenue Management to support yield and inventory decisions.
• Monitor block inventory and cut‑off dates and prepare weekly pickup reports.
• Ensure group rates, deposits, cancellation policies, and confirmation information are accurately established.
• Communicate VIP, Special Attention, arrival/departure, and billing information to the appropriate operational teams.
• Maintain established Four Seasons Sales & Marketing standards while working collaboratively and professionally with colleagues and the Planning Committee.
• Assume responsibility in collaboration with Reservations Manager to enforce benchmark standard and manage the daily operation

What you bring

• Must be fluent in English, written and spoken.
• Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will be trained on hotel‑specific software.
• Skills and Ability to learn and master multiple software systems.
• Must be organized with the ability to handle multiple tasks.
• Previous experience in phone sales, reservations, hospitality, customer service is beneficial.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms

Applicants that are interested in applying, please note that the position is based in Boca Raton, Florida and is available to those individuals who possess a legal ability to work in The United States without sponsorship.

Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal