Reservations Supervisor

Jay Peak Resort; Jay (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation & Sick Time

Medical, Dental, Vision, Life & Disabi

401k with match

Season passes for you and dependents

Employee recognition programs

Job summary

Jay Peak Resort is seeking an experienced Reservations Supervisor to lead the reservations team and front desk collaborators. You will train staff, manage schedules, and ensure accurate input of guest packages and accommodations.

The role partners with sales and events to fulfill group requests and optimize department performance. Ideal candidates bring strong leadership, experience in property management systems, and proficiency with Microsoft Office; Sirius and Inntopia knowledge is a plus.

Qualifications

• Associate degree or equivalent from two-year college or technical school
• 5 years related experience preferred

Responsibilities

• Manages the reservations department workflow and staff in day-to-day operations.
• Trains reservationists and front desk personnel as needed.
• Oversees scheduling, rate input, and performance coaching with Lodging Bureau Director and HR.
• Coordinates with sales and groups for room blocks and special requests.
• Prepares reports and analyzes production to guide decisions.

Job description

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET$19.00/hrPaid Vacation & Sick TimePaid Maternity & Parental LeaveMedical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYDirects Reservations agents, trains reservationists and front desk persons as necessary to sell resort offerings and input reservations for guest packages and accommodations. Helps manage employee schedule, troubleshoot personnel issues, coaches performance of agents in collaboration with the Lodging Bureau Director and HR. May attend some management and operational meetings as required to keep department in line with events at resort and making sure the department is meeting the resort needs. Assists in reporting, rate building/maintaining, coordinating upkeep of phones, software and materials needed for the department.ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) Manages the extra-net for internet marketing sites.Manages the phone management system, reports and analyzes production of reservationists.Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal.Corresponds with groups and travel agents to answer special requests for rooms and rates.Tabulates reports daily and monthly reports and ensures delivery to appropriate users.Delegates calls and trains reservationists on new sales techniques and customer service opportunities.Determines work procedures, prepares work schedules, and expedites workflow.Studies and standardizes procedures to improve efficiency of reservationists.Performs the work of reservationists as needed.Adjusts errors and manages guest’s complaints.Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.SUPERVISORY RESPONSIBILITIESDirectly supervises up to 20 employees in the Reservations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEAssociate's degree (A. A.) or equivalent from two-year college or technical school; or 5 years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLSTo perform this job successfully, an individual should have knowledge Property Management Systems, strong background in Microsoft Office software.OTHER QUALIFICATIONSTo perform this job successfully, an individual should have knowledge Property Management Systems, strong background in Microsoft Office software. Knowledge of Sirius and Inntopia useful but not required.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.