RESERVATIONS SUPERVISOR

Moody Gardens, Inc.; Galveston (TX); On-site; USD 35,000 - 46,000; Full time

Job summary

Moody Gardens, Inc. in Galveston, TX is seeking a Reservations Supervisor to oversee Reservations Agents, ensuring friendly, sales-oriented call handling and timely processing of guest reservations.

The role requires knowledge of hotel room types, packages, and distribution channels. Candidates should be organized, reliable, and able to maintain high standards across all bookings.

Qualifications

• Know hotel room types, locations and layouts.
• Familiar with hotel packages, rates, and benefits.
• Update availability on GDS, OTA and web booking channels.
• Respond to inquiries via mail, telephone, fax, or central reservation system.
• Create and maintain reservation records; process cancellations and modifications.
• Understand credit policy and code reservations accordingly.
• Process advance deposits and track future room availability.
• Assist in forecasting room revenue and occupancy.
• Open/close availability across GDS channels and hotel website.
• Configure rates in the hotel's PMS.

Responsibilities

• Supervise Reservations Agents to ensure friendly, courteous service.
• Employ sales techniques to secure and process guest reservations.
• Maintain high Four Diamonds standards for calls and interactions.
• Coordinate with sales office and travel agents as needed.
• Manage daily correspondence and maintain organized files.

Skills

Call center experience

Excellent communication

Typing skills

Multitasking

Organized

Friendly courteous

Computer literate

Education

High School diploma

Tools

GDS systems

OTA platforms

PMS (Property Management System)

Job description

# RESERVATIONS SUPERVISORGalveston, TX 77554## OverviewSalary Range$17.00 - $22.00 Base+Commission/monthLevelExperiencedPosition TypeFull TimeJob ShiftAnyEducation LevelNoneTravel PercentageNoneCategoryCustomer Service## Description**JOB SUMMARY:**The Reservations Supervisor is to supervise the Reservations Agents and ensure they are answering telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner. The reservations supervisor will also ensure the high standards of Four Diamonds will be upheld with all agents for every call.**POSITION AUTHORITY:**The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.**POSITION GUIDELINES:**Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and detail in the performance of job responsibilities.## Qualifications**ESSENTIAL FUNCTIONS:*** Know the types of rooms the hotel has, as well as their locations and layouts.* - Familiarize yourself with all hotel packages, including their statuses, rates, and benefits.-* Update the availability of all distribution channels, such as GDS, OTA, and web booking systems.-* Respond to inquiries from guests, travel agents, and referral networks regarding reservations made by mail, telephone, fax, or through a central reservation system.-* Create and maintain reservation records, prepare confirmation letters, and promptly process cancellations and modifications.-* Process reservations received via mail, telephone, telex, cable, fax, or central reservation systems.* - Handle reservations originating from the sales office, other hotel departments, and travel agents.* - Understand the hotel's credit policy and appropriately code each reservation.* - Process advance deposits for reservations.* - Track future room availability based on existing reservations.* - Assist in developing forecasts for room revenue and occupancy.* - Aid in preregistration activities when applicable.* - Monitor advance deposit requirements.* - Manage daily correspondence.* - Respond to inquiries and make reservations as needed.* - Keep files updated.* - Maintain a clean and organized appearance and work area at all times.* - Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.* - Be willing to undertake any reasonable requests made by management in other areas of the hotel as necessary.* - Open and close availability as required across all GDS platforms. channels, and on the hotel website* Configure rates on the hotel’s property management system* Any other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens**EDUCATION/ EXPERIENCE REQUIREMENTS:*** High School diploma preferred* Call center experience preferred**REQUIRED SKILLS:*** Must be reliable and responsible* Computer literate preferred* Typing skills preferred* Must have a clear speaking voice* Multitasking skills preferred* Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner.**PHYSICAL REQUIREMENTS:*** Must be able to sit for long periods of time* Ability to work in a confined space