Reservations Specialists

Overland Transportation Services, LLC; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision & Life Insurance

401(k) Match Up to 4% Immediately Vested

Paid PTO/Vacation

Competitive Compensation

401(k) match

Paid PTO

Job summary

A premier luxury transportation company in Kansas City is seeking a Reservations Specialist to manage client service requests over the phone. The ideal candidate will have 2-5 years of experience in a professional service-related role and demonstrate exceptional communication skills. This role includes handling calls for reservations, monitoring online bookings, and maintaining client confidentiality. The position offers competitive benefits including health insurance and a 401(k) match.

Qualifications

• 2-5 years of experience in a professional service-related role is required.
• Must demonstrate professional phone experience with good listening skills.
• Excellent verbal and written communication.
• Time management and organizational skills.
• Discretion and confidentiality with clients.

Responsibilities

• Handle incoming calls to assist with quoting and booking transportation.
• Manage daily inflow of emailed reservation and quote requests.
• Enter all reservations and quotes correctly and promptly.
• Enter reservations accurately and promptly.
• Maintain client confidentiality.

Skills

Professional phone experience

Good listening skills

Excellent verbal and written skills

Time management

Positive attitude

Attention to detail

Multitasking and problem-solving

Team player

Background check

Job description

Reservations Specialists

Prestige Transportation & Overland Chauffeured Services:

Kansas City’s premier luxury transportation company is expanding and looking to bring on additional team members. Prestige Transportation & Overland Chauffeured Service’s is Kansas City’s leading 24/7 chauffeured transportation provider that drive Kansas City’s elite.

About the role:

Reservationists are our client care specialists. If you have a client service mindset and like working with people over the phone, this job is for you. Reservationists handle incoming calls from clients to assist with quoting and booking transportation in Kansas City and across the globe. Transportation needs range from airport transfers, high-profile weddings, major conferences, concerts, and sporting events. The Reservations team also handles the daily inflow of emailed reservation and quote requests, along with monitoring online transportation bookings and quotes. Our clients include Kansas City’s elite, multimillionaires, celebrities, and professional sports athletes. Due to the nature of our client base reservation team members must use discretion and protect client confidentiality. It is imperative team members enter all reservations and quotes correctly and promptly. If you are career-minded individual and exhibit the qualities of a Five-Star employee-we would love to meet you.

Examples of those who have been successful in this role:

Teachers, Sales Representatives, Call Center Agents, Hotel Professionals, Recently Retired Professionals, Client Service Specialists.

Benefits:

Health, Dental, Vision & Life Insurance

401(k) Match Up to 4% Immediately Vested

Paid PTO/Vacation

Competitive Compensation

Available Shifts Full-Time:

Afternoon/Evening (12pm – 8pm)

Besides working a regular weekday schedule reservation team members also work alternating weekends.

Requirements:

2-5 years’ experience in a professional service-related role

Professional phone experience with good listening skills

Reservation systems experience

Excellent verbal and written skills

Time management skills both professionally and personally

Positive attitude

Attention to detail

Multitasking and problem-solving abilities

Team player

Be able to pass drug, alcohol, and background check.

Location:

Our base location is conveniently located off Merriam Lane between I-35 and I-635.