Client Relationship Specialist

Alta Bus; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Alta Bus is seeking a dedicated Reservationist to manage incoming reservation requests, provide accurate information on availability and rates, and deliver outstanding customer service to our clients.

The role involves scheduling drivers and vehicles for upcoming runs, maintaining organized booking records, and upholding professional phone etiquette while assisting a dynamic team. A strong communicator with attention to detail and a willingness to step up is essential.

Qualifications

• Standard computer literacy.
• Willingness to step up to assist the team.
• Ability to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms.
• Provide accurate information regarding availability and rates.
• Assist with inquiries and resolve any issues related to their reservations.
• Maintain organized records of all bookings and cancellations.
• Uphold high standards of phone etiquette while communicating with clients.
• Assist with scheduling driver and vehicles with upcoming runs.

Skills

Communication skills

Customer service

Attention to detail

Flexibility

Tools

Basic computer literacy

Job description

We are seeking a dedicated and organized client relationship specialist/ reservationist to join our team. The ideal candidate will play a crucial role in ensuring exceptional experiences by managing reservations efficiently and providing outstanding customer service. This position requires strong communication skills, attention to detail, and a passion for the transportation industry.

Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms.
• Provide accurate information regarding availability and rates.
• Assist with inquiries and resolve any issues related to their reservations.
• Maintain organized records of all bookings and cancellations.
• Uphold high standards of phone etiquette while communicating with clients.
• Assist with scheduling driver and vehicles with upcoming runs.

Requirements

• Standard computer literacy.
• Willingness to step up to assist the team.
• Ability to work flexible hours, including evenings and weekends as needed.

Join our team as a Reservationist and contribute to creating memorable experiences for our clients!