Reservations Sales Pro - Upsell & Guest Experience

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 17,000 - 22,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Rio Grande, Puerto Rico, is seeking a friendly Reservations Sales Agent who will handle bookings, inquiries and cancellations with courtesy and accuracy. You will quote rates and maximize room revenue while upholding Wyndham standards.

Join a team focused on guest satisfaction, upsell opportunities, and close collaboration with the Sales Department to build group reservations and maintain the availability calendar.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel is required.
• College course work in related field helpful.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Upsell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
• Maintain availability calendar and communicate all relevant information to the Front Desk staff.
• Maintain accurate files and reports.

Education

High School diploma or equivalent

Job description

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Rio Grande, Puerto Rico, is seeking a friendly Reservations Sales Agent who will handle bookings, inquiries and cancellations with courtesy and accuracy. You will quote rates and maximize room revenue while upholding Wyndham standards.

Join a team focused on guest satisfaction, upsell opportunities, and close collaboration with the Sales Department to build group reservations and maintain the availability calendar.