RESERVATIONS / RAPID RESPONSE SALES AGENT

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) with employer match

Merit-based raises

Job summary

Horseshoe Bay Resort in Texas is seeking a Reservation Sales & Rapid Response Agent. You will handle a high volume of inquiries, converting them into reservations for accommodations, dining, and activities, delivering a professional booking experience that enhances guest excitement and resort revenue.

This role requires strong communication, proficiency with MS Office and PMS software, and the ability to work a rotating schedule including nights, weekends, and holidays.

Qualifications

• High School Diploma or GED; 6–12 months call center/hospitality experience preferred.
• Excellent verbal and written communication skills; clear in guest and team interactions.
• Proficient with Microsoft Office and able to learn resort software quickly.
• Ability to stay calm and effective in high-pressure, fast-paced situations.
• Basic math for percentages, discounts, and stay totals.

Responsibilities

• Manage incoming calls and convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Convey rate and package information to protect resort revenue yields.
• Maintain precise documentation of bookings to provide accurate itineraries.
• Perform clerical duties and follow-up calls to confirm guest details.
• Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve issues.
• Engage in training with Property Management Systems (PMS) and amenity booking software.
• Maintain confidentiality and professionalism with guest information.

Skills

Call center experience

Verbal and written communication

Technical proficiency

Problem solving

Numerical skills

Education

High School Diploma or GED

Some college

Bachelor's degree (Preferred)

Tools

Microsoft Office Suite

Proprietary resort software

Job description

Description

Job Description: Reservation Sales & Rapid Response Agent

Compensation

$15.00 per hour

Compensation

$15.00 per hour + Commissions

Schedule

5 days per week (Rotating schedule; including nights, weekends, and holidays)

Job Overview

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Essential Job Functions

• Sales & Service: Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Revenue Management: Accurately convey rate and package information to protect resort revenue yields.
• Itinerary Planning: Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
• Administration: Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
• Collaboration: Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
• Systems Mastery: Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Professionalism: Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

• Experience: High School Diploma or GED required; 6–12 months of related experience in a call center or hospitality environment preferred.
• Communication: Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Technical Proficiency: Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Problem Solving: Ability to remain calm and effective in high-pressure, fast-paced situations.
• Mathematical Skills: Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Physical: Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.
• Environment: Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.
• Standards: Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Welcome To The Lake Life (Benefits)

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth: Scheduled performance reviews and opportunities for merit‑based raises.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred Job Security: Inspired to perform well by the knowledge that your job is safe
• Preferred Goal Completion: Inspired to perform well by the completion of tasks

Education

• Bachelors (Preferred)
• Some college (Preferred)
• High School (Required)
• High School (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.