Reservations Manager AELTC Wimbledon

Compass Group PLC; United States; Remote; USD 56,000 - 83,000; Full time

Benefits offered by this job

Onsite parking

Meals during shifts

Medicash healthcare

Aviva Digicare

Perks at Work

Entertainment discounts

Pension & Life Assurance

Birthday leave

Job summary

Compass Group UK&I is seeking a proactive Reservations Manager to lead the reservations operation across Wimbledon Food & Drink's onsite dining venues. You will own the end-to-end booking journey, manage SevenRooms, and drive capacity during the landmark 150th Championships in 2027.

You will lead a small reservations team, ensure exceptional guest experiences, oversee payments and client bookings, and collaborate with stakeholders across the Wimbledon site, with a mix of on-site and remote

Qualifications

• Proven experience managing a reservations function or working with a reservations management platform, with the ability to manage booking processes and deliver an excellent guest experience.
• A proven ability to manage customer service operations and deliver excellent guest experiences.
• Strong communication and interpersonal skills, with excellent written and spoken English.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including proficiency in Microsoft Office.
• Analytical thinking, commercial awareness and a practical approach to problem-solving.
• The confidence to lead, motivate and develop a team while working collaboratively with a wide range of stakeholders.
• A proactive, independent approach, with the ability to take initiative and think strategically.
• Experience using SevenRooms or a comparable reservations management platform is essential.

Responsibilities

• Lead the reservation operation - Keep the existing responsibility covering the end-to-end booking journey and professional guest experience.
• Manage guest requests and communications- Keep the existing wording on queries, bookings, amendments and timely responses.
• Guest feedback and service standards - Retain the feedback-resolution responsibility and maintaining Wimbledon's high standards.
• Procedures, payments and client bookings - Keep the existing responsibilities covering processes, payment accuracy and key client groups.
• SevenRooms platform ownership and optimisation - Keep the existing system set-up, subject matter expertise, training and platform optimisation responsibilities.
• Booking volumes and reporting - Retain the responsibilities for capacity utilisation, driving bookings and accurate reporting.
• Team management and development- Move the existing responsibility for training, managing and developing the small Reservations team towards the end of the list.
• Stakeholder relationships and additional duties - Retain the existing stakeholder relationship responsibilities and ad hoc duties.

Skills

Reservations management

Guest communications

Team leadership

English communication

Microsoft Office

SevenRooms

Tools

SevenRooms platform

MS Office

Job description

In 2027, The Championships, Wimbledon will celebrate an extraordinary milestone: 150 years of world-class tennis, sporting tradition and exceptional hospitality.
We're looking for an organised, proactive and guest-focused Reservations Manager to lead our reservations function across Wimbledon Food & Drink's onsite restaurants and dining venues.
This is a fantastic opportunity to play a key role in one of the world's most prestigious sporting events, ensuring every guest enjoys a seamless experience from their initial booking through to their visit.
Working closely with our Restaurant Lead, you'll take ownership of the reservations operation, lead a small team and help maximise restaurant bookings and capacity during this landmark year.
The role
Working closely with the Wimbledon Food & Drink Restaurant Lead, this role is responsible for leading the reservations and guest liaison function across all onsite restaurants and other dining units, ensuring an exceptional guest experience throughout the booking journey.
The role has overall responsibility for the management and optimisation of the reservations process, including managing the SevenRooms booking platform, guest communications, reporting, reservation-driving and capacity-utilisation initiatives, and team leadership.
As a permanent member of the Wimbledon Food & Drink team, the Reservations Manager will support the ongoing development and success of the reservations operation, with a key role in delivering the landmark 150th Championships in 2027.
What you'll be doingLead the reservation operation - Keep the existing responsibility covering the end-to-end booking journey and professional guest experience.
Manage guest requests and communications- Keep the existing wording on queries, bookings, amendments and timely responses.
Guest feedback and service standards - Retain the feedback-resolution responsibility and maintaining Wimbledon's high standards.
Procedures, payments and client bookings - Keep the existing responsibilities covering processes, payment accuracy and key client groups.
SevenRooms platform ownership and optimisation - Keep the existing system set-up, subject matter expertise, training and platform optimisation responsibilities.
Booking volumes and reporting - Retain the responsibilities for capacity utilisation, driving bookings and accurate reporting.
Team management and development- Move the existing responsibility for training, managing and developing the small Reservations team towards the end of the list.
Stakeholder relationships and additional duties - Retain the existing stakeholder relationship responsibilities and ad hoc duties.
You'll be a confident and customer-focused leader who thrives in a fast-paced environment and enjoys balancing exceptional service with operational efficiency.
Ideally, you'll bring:Proven experience managing a reservations function or working with a reservations management platform, with the ability to manage booking processes and deliver an excellent guest experience.
A proven ability to manage customer service operations and deliver excellent guest experiences.
Strong communication and interpersonal skills, with excellent written and spoken English.
Excellent organisational skills and attention to detail.
Strong IT skills, including proficiency in Microsoft Office.
Analytical thinking, commercial awareness and a practical approach to problem-solving.
The confidence to lead, motivate and develop a team while working collaboratively with a wide range of stakeholders.
A proactive, independent approach, with the ability to take initiative and think strategically.
Experience using SevenRooms or a comparable reservations management platform is essential.
This is a permanent position, with an initial part-time working arrangement followed by full-time hours from April 2027. Due to the operational demands of The Championships, additional working hours, including weekends, will be required during the peak period in late June and early July.August to March: Part-time, two days per week, with a combination of remote and onsite working as required.
April to July: Full-time, averaging 40 hours per week, Monday to Friday, with additional hours required during the Championships period, including weekends.
During the full-time period, the role will be based onsite at the All England Lawn Tennis Club in Wimbledon.
What's in it for you?The opportunity to contribute to a landmark 150th edition of one of the world's most prestigious sporting events.
A unique opportunity to develop your leadership and operational experience within a premium hospitality environment.
Opportunities for career development and ongoing training.
Complimentary onsite parking and meals during shifts.
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/#####/68687005/52838014/BU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ