Reservations Manager

Barnsley Resort; Adairsville (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav.

401K Match

Job summary

Barnsley Resort in Georgia is seeking a results-driven Reservations Manager to lead our reservations team, manage room inventory and rates, and maximize revenue while delivering personalized guest service.

You will train staff, monitor systems for accuracy, collaborate with departments to enhance arrivals and departures, and analyze performance data to identify improvements and upsell opportunities.

Join our luxury resort and help create unforgettable experiences for guests and colleagues.

Qualifications

• Experience in reservations management or a similar role in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Knowledge of revenue management principles and techniques.
• Proven leadership and team-building capabilities.
• Bachelor's degree in hospitality or related field preferred.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage room inventory, rates, and availability to maximize revenue.
• Provide personalized service to guests and resolve inquiries and issues.
• Train and supervise reservations staff to ensure top-quality customer service.
• Monitor reservation systems and ensure accurate data entry.
• Collaborate with other departments to optimize guest experiences during arrivals and departures.
• Analyze data and generate reports to track performance and identify improvements.
• Implement strategies to increase reservation conversions and upsell opportunities.

Skills

Reservations management

Leadership

Communication

Revenue management

Data analysis

Customer service

Education

Bachelor's degree in hospitality or related field

Tools

Reservation systems

PMS (hotel software)

Job description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

Are you a detail-oriented and guest-focused professional with a passion for delivering exceptional service? We are seeking a motivated and enthusiastic Reservations Manager to join our team! As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient operations of our reservation department. Your energetic and proactive approach will contribute to enhancing guest satisfaction by managing room inventory, maximizing revenue, and providing personalized service. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy building relationships with guests and colleagues, this is your opportunity to make a significant impact and contribute to our guests' unforgettable experiences.

Responsibilities

• Oversee the daily operations of the reservations department.
• Manage room inventory, rates, and availability to maximize revenue.
• Provide personalized service to guests, assisting with inquiries and resolving issues.
• Train and supervise reservations staff, ensuring exceptional customer service.
• Monitor reservation systems and ensure accurate and timely data entry.
• Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures.
• Analyze data and generate reports to track performance and identify areas for improvement.
• Implement strategies to increase reservation conversions and upsell opportunities.

Join our dynamic team as a Reservations Manager and be part of a hospitality organization dedicated to exceeding guest expectations.

Qualifications

• Previous experience in a reservations management role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in reservation systems and hotel property management systems.
• Knowledge of revenue management principles and techniques.
• Attention to detail and accuracy in data entry.
• Leadership and team-building skills.
• Bachelor's degree in hospitality or a related field preferred.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.