Reservations Agent

Barnsley Resort; Adairsville (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Barnsley Resort in Adairsville, Georgia is seeking a friendly Reservations Agent to join our hospitality team. You will help guests plan and book stays, handle calls, and keep reservations organized with a detail-oriented approach.

The ideal candidate will have hospitality or customer service experience, excellent communication, and the ability to multitask in a fast-paced setting. Weekend and holiday availability is required as part of a dynamic resort environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic computer skills and experience with reservation software.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and willingness to learn and grow in the role.

Responsibilities

• Answer all reservations related incoming calls.
• Check expected arrivals for three days out for any duplicate reservations.
• Communicate clearly to customers and co-workers.
• Maintain work areas neat and organized.
• Maintain files for all definite arrivals.
• Report all unsafe conditions immediately.
• Use good judgment to decide occupancy levels.
• Assist in the billing of no-show reservations.
• Block reservations for suites to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Input and accurately file all reservations received.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist Reservations Manager with all tentative and definite paperwork for groups.
• Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.
• Attend all mandatory meetings.
• Correspond in writing to guests.
• Assist in preparation of 10-day forecast and Group Commitment report.
• Call surrounding hotels daily for their three-day out report.
• Stuff envelopes for mass mailings.
• Type miscellaneous projects.
• Complete other duties as assigned by supervisor

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Customer service

Education

High school diploma

Tools

Reservation software

Job description

Property Description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment.

Responsibilities

• Answer all reservations related incoming calls.
• Check expected arrivals for three days out for any duplicate reservations.
• Communicate clearly to customers and co-workers.
• Maintain work areas neat and organized.
• Maintain files for all definite arrivals.
• Report all unsafe conditions immediately.
• Use good judgment to decide occupancy levels.
• Assist in the billing of no-show reservations.
• Block reservations for suites to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Input and accurately file all reservations received.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist Reservations Manager with all tentative and definite paperwork for groups.
• Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.
• Attend all mandatory meetings.
• Correspond in writing to guests.
• Assist in preparation of 10-day forecast and Group Commitment report.
• Call surrounding hotels daily for their three-day out report.
• Stuff envelopes for mass mailings.
• Type miscellaneous projects.
• Complete other duties as assigned by supervisor

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organizational skills and attention to detail
• Basic computer skills and experience with reservation software
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and willingness to learn and grow in the role

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.