Reservations Maestro — OpenTable Pro & Guest Experience

DineAmic Group; Chicago (IL); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Paid Leave

Paid Sick Leave

Commuter Benefits

401K + Match

Employee Assistance Program

Food & Beverage Discounts

Job summary

DineAmic Hospitality is seeking a Host Publisher for NAIA to manage OpenTable reservations and guest flow in a fast-paced River North dining venue. You will greet guests, confirm bookings, and coordinate seating to optimize service and guest satisfaction.

The role requires proven OpenTable experience, strong communication, and the ability to remain composed during peak periods. Evening and weekend availability is required to support busy service times.

Qualifications

• 2+ years of high-volume restaurant host or reservation management experience preferred.
• Significant experience using OpenTable is required.
• Experience with Toast POS preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and make sound decisions under pressure.
• Availability to work evenings, weekends, holidays, and other peak business periods.

Responsibilities

• Greet guests warmly and professionally.
• Serve as the primary administrator of the restaurant's OpenTable reservation system.
• Manage reservations, walk-ins, waitlists, and seating to maximize table utilization.
• Coordinate VIP arrivals, special requests, large parties, and celebrations with managers and service staff.
• Balance seating to optimize server sections and dining room pacing.
• Monitor reservation trends and dining room flow to maximize covers.
• Communicate with managers and staff regarding table availability and guest needs.
• Answer phones and assist guests with reservations, modifications, and inquiries.
• Resolve reservation issues and escalations with professionalism.
• Process carryout orders and payments.
• Maintain cleanliness and organization of the host stand and waiting areas.

Skills

Communication skills

Interpersonal skills

Decision making under pressure

Tools

OpenTable

Toast POS

Job description

DineAmic Hospitality is seeking a Host Publisher for NAIA to manage OpenTable reservations and guest flow in a fast-paced River North dining venue. You will greet guests, confirm bookings, and coordinate seating to optimize service and guest satisfaction.

The role requires proven OpenTable experience, strong communication, and the ability to remain composed during peak periods. Evening and weekend availability is required to support busy service times.