Reservations & Guest Support Specialist – Remote

Network Travel Careers; Los Angeles (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Structured and supportive work culture

Clear expectations and established流程

Training and ongoing guidance

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to handle client-facing reservations, scheduling, and guest inquiries in a fully remote environment. You will maintain records, assist with confirmations and updates, and communicate professionally and promptly throughout the coordination process.

Ideal candidates are organized, service-oriented, and comfortable working independently. Training and guidance are provided, with flexible scheduling and a supportive team culture.

Qualifications

• Excellent customer service and communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer services

Communication

Attention to detail

Organization

Remote work

Multitasking

Basic computer skills

Job description

About Us

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Location

Remote (United States)

Position Overview

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.

This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Destination Knot

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills