Reservations & Guest Services Specialist

Wequassett; Marathon (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Supplemental insurance options

Paid time off and paid holidays

401(k) retirement plan with company-m

Employee discounts at participating on

Employee housing opportunities

Professional development and career成长

Job summary

Isla Bella Beach Resort in Marathon, FL is seeking a detail-oriented Reservations Coordinator to support Front Office operations. You will manage guest reservations, coordinate room assignments, monitor inventory, and communicate across Front Desk, Housekeeping, Engineering, and Sales to ensure a seamless guest experience.

The ideal candidate demonstrates strong communication, organization, and the ability to handle multiple priorities in a fast-paced resort setting.

Qualifications

• High school diploma or GED, or equivalent education and experience.
• Minimum of 6 months of customer service experience.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office and hotel property management systems.
• Excellent organizational, multitasking, and time management skills.
• Strong attention to detail and ability to resolve guest concerns professionally.

Responsibilities

• Reservations & Guest Services: Answer reservation calls and respond promptly to guest inquiries, booking requests, modifications, and cancellations.
• Monitor messages from Front Desk, Expedia, Booking.com, and other platforms; update reservations in the PMS.
• Create, modify, and confirm reservations; maintain updated guest profiles and special requests.
• Upsell room upgrades, packages, and resort services; process deposits, cancellations, no-shows, and balances.
• Room Inventory & Arrival Coordination: Review arrivals, departures, stayovers, room moves, and late checkouts; pre-assign rooms for VIPs.
• Coordinate room priorities and arrivals with Housekeeping and Engineering; monitor room status and readiness.
• Group Reservations & Department Coordination: Process group lists, room blocks, and updates; reconcile PMS with distribution systems.
• Reporting & Administrative Responsibilities: Prepare daily reservation and inventory reports; manage deposits and payments; maintain confidentiality.

Job description

Isla Bella Beach Resort in Marathon, FL is seeking a detail-oriented Reservations Coordinator to support Front Office operations. You will manage guest reservations, coordinate room assignments, monitor inventory, and communicate across Front Desk, Housekeeping, Engineering, and Sales to ensure a seamless guest experience.

The ideal candidate demonstrates strong communication, organization, and the ability to handle multiple priorities in a fast-paced resort setting.