Reservations Coordinator (REMOTE)

PSG Global Solutions; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company in the travel industry is seeking a dedicated Reservations Coordinator to join their remote team. In this role, you will be responsible for managing vendor reservations, processing cancellations, and providing exceptional customer service. Your ability to efficiently handle data entry tasks and communicate effectively with customers and vendors will be key to your success. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you're passionate about travel and logistics and enjoy working in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Experience in customer service and handling reservations.
• Proficient in data entry and managing email communications.

Responsibilities

• Manage vendor reservations and input data into iHotelier.
• Process cancellations, modifications, and refunds efficiently.
• Provide customer support and resolve service issues.

Skills

Customer Service

Data Entry

Negotiation

Time Management

Tools

iHotelier

Job description

Description

We're looking for a Reservations Coordinator (REMOTE), working in Travel, Transport and Logistics industry in 6277 Sea Harbor Dr, Orlando, Florida, 32821, United States.

Responsibilities:

• Pull new vendor reservations from extranets and input into iHotelier.
• Monitor team email inbox for new reservations.
• Upload reservations from daily iHotelier file in a timely manner.
• Process reservations charged where automatic payment processing did not occur.
• Process cancellations and modifications and document in a daily file.
• Process refunds and document daily.
• Work directly with customers, resort staff, call center staff, and vendors to investigate and negotiate resolutions for referred customer service issues.
• Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third-party reservations support.
• Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guests or the third party as appropriate.
• Provide support to resort staff and customers in case payment information questions are raised.