RESERVATIONS COORDINATOR

Compass Group, North America; Minneapolis (MN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Disability Insurance

Life Insurance

Commuter Benefits

Employee Assistance Program

Job summary

Flik Hospitality Group is seeking a Reservationist for an onsite role servicing Wells Fargo conference centers. Candidates may be based at Wells Fargo sites in Minneapolis, MN; St. Louis, MO; Des Moines, IA; or Irving, TX (Las Colinas).

Responsibilities include handling event requests, bookings, confirmations, and guiding customers through the reservation process with Premier support. Requires strong customer service and MS Office skills.

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communications skills.
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
• Able to work a flexible schedule to include evening hours.
• Able to remain mobile and/or at a computer for extended periods during the workday.
• Must be able to lift 25 pounds.

Responsibilities

• Knowledgable on all Connections site information; answer questions and research Information for specific Locations.
• Respond to and process all incoming event requests and emails.
• Answer calls on the inbound line.
• Handle room bookings using reservation system to maximize utilization.
• Send initial confirmations to customers with basic meeting details.
• Guide customers through reservation process and access resources.
• Identify escalation points for C-Suite, multi-city events.
• Modify reservations as needed per customer requests.
• Process cancellations promptly.
• Maintain consistent customer interactions across email, chat, and phone with standardized templates.
• Deliver Platinum Service Standards in all interactions.
• Provide in-person support for room setup and catering when needed.
• Perform additional duties as assigned by manager.

Skills

Customer service

Verbal communication

Written communication

MS Office

Independent work

Flexibility

Lifting 25 lbs

Tools

Reservation software

AV equipment (Zoom/Teams)

Job description

Flik Hospitality Group

Salary: $24 - $24.50 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

This is an onsite role. Candidates may be based at a Wells Fargo location in any of the following cities: Minneapolis, MN, St. Louis, MO, Des Moines, IA, or Irving, TX (Las Colinas)

Reservationist Responsibilities:

• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations

• Responsible for responding and processing all incoming event requests and e-mails

• Answering calls on the inbound call line

• Handles meeting room bookings, utilizing reservation system and focuses on strategic assignment of meeting space to maximize utilization

• Sends initial confirmations to customers to confirm basic details of their meetings

• Communicates and assists customers with reservation process including how to book space, reservation window, and other direct access resources

• Ability to quickly identify escalation points of reservations in regards to C-Suite events, Meeting and Events, Multi-City events

• Modifies reservations as needed/and or requested by Connections customers

• Processes cancellations in a timely fashion

• Delivers consistent customer interactions across e‑mail, instant messaging and phone utilizing uniform terminology, consistent e‑mail templates and standardized workflow processes

• Delivers consistent, outstanding customer service experience utilizing Platinum Service Standards

• Serve as additional in person support for Connections center should the need arise, assisting with room set‑up, catering placement, and in person customer communications

• Preform additional duties as assigned by manager

Minimum Qualifications

• Outstanding customer service skills

• Superior verbal and written communications skills

• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity

• Able to work a flexible schedule to include evening hours

• Able to remain mobile and/or at a computer for extended periods during the workday

• Must be able to lift 25 pounds

Preferred Skills:

• Work experience with reservation software programs

• Knowledge in technical/audiovisual equipment including Zoom or Teams

• Communications, Event Planning or Hospitality Background

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.

Flik Hospitality Group

JEANNE M LANE