Reservations Coordinator

Sonesta International Hotels Corporation; Miami Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company –

401(k) Retirement Plan with Company –

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term –

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation in Miami Beach, FL is seeking a Reservations Coordinator to support booking operations and guest communications. Join a fast-paced team where accuracy, courtesy, and hospitality matter in every interaction.

You’ll handle reservations, respond via phone, email, and OTA channels, coordinate with Front Office and Revenue Management, and help upsell promotions while maintaining system records and guest satisfaction.

Qualifications

• Previous reservations, Front Desk, hotel operations, hospitality, customer service, or administrative experience preferred.
• Strong communication, organizational, and guest service skills with a friendly and professional attitude.
• Experience using hotel reservations systems, PMS platforms, CRS systems, OTA channels, or booking software preferred.
• Strong attention to detail with a focus on operational accuracy and guest satisfaction.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving and time management skills.
• Positive, dependable, and service-focused mindset with strong teamwork skills.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, guest engagement, teamwork, and creating seamless booking experiences.

Responsibilities

• Assist guests with hotel reservations, booking inquiries, room availability, cancellations, modifications, and special requests.
• Process reservations accurately and efficiently through PMS systems, CRS platforms, OTA channels, and hotel booking systems.
• Provide friendly, professional, and attentive guest service through phone, email, and online reservation communication channels.
• Maintain strong knowledge of hotel room types, amenities, promotions, packages, loyalty programs, and operational procedures.
• Coordinate closely with Front Office, Revenue Management, Sales, and hotel leadership teams to support smooth hotel operations and guest experiences.
• Support group room blocks, VIP reservations, negotiated rates, and special booking arrangements as needed.
• Monitor reservation details, guest preferences, billing information, and operational updates to ensure accuracy and guest readiness.
• Respond promptly and professionally to guest concerns, reservation issues, and service recovery situations.
• Maintain accurate operational reporting, reservation records, system updates, and communication logs.
• Support upselling opportunities, promotional offers, and guest engagement initiatives designed to enhance guest experiences and hotel revenue.
• Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Reservations experience

Front Desk

Hospitality

Customer service

Administrative experience

Communication skills

Organization

Attention to detail

Multitasking

Problem-solving

Education

Experience in hotel reservations systems

Tools

PMS systems

CRS systems

OTA channels

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

At Sonesta, exceptional guest experiences begin long before arrival — and our Reservations team helps create smooth, seamless booking experiences from the very first interaction. As a Reservations Coordinator, you’ll support hotel reservations operations while assisting guests, managing bookings, and helping ensure every reservation is handled accurately and professionally. This role is perfect for someone who’s organized, detail-oriented, and enjoys balancing guest communication, operational coordination, and hospitality service in a fast-paced environment. If you’re friendly, dependable, and passionate about hospitality — we’d love to meet you.

What you’ll be doing

• Assist guests with hotel reservations, booking inquiries, room availability, cancellations, modifications, and special requests.
• Process reservations accurately and efficiently through PMS systems, CRS platforms, OTA channels, and hotel booking systems.
• Provide friendly, professional, and attentive guest service through phone, email, and online reservation communication channels.
• Maintain strong knowledge of hotel room types, amenities, promotions, packages, loyalty programs, and operational procedures.
• Coordinate closely with Front Office, Revenue Management, Sales, and hotel leadership teams to support smooth hotel operations and guest experiences.
• Support group room blocks, VIP reservations, negotiated rates, and special booking arrangements as needed.
• Monitor reservation details, guest preferences, billing information, and operational updates to ensure accuracy and guest readiness.
• Respond promptly and professionally to guest concerns, reservation issues, and service recovery situations.
• Maintain accurate operational reporting, reservation records, system updates, and communication logs.
• Support upselling opportunities, promotional offers, and guest engagement initiatives designed to enhance guest experiences and hotel revenue.
• Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous reservations, Front Desk, hotel operations, hospitality, customer service, or administrative experience preferred.
• Strong communication, organizational, and guest service skills with a friendly and professional attitude.
• Experience using hotel reservations systems, PMS platforms, CRS systems, OTA channels, or booking software preferred.
• Strong attention to detail with a focus on operational accuracy and guest satisfaction.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving and time management skills.
• Positive, dependable, and service-focused mindset with strong teamwork skills.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, guest engagement, teamwork, and creating seamless booking experiences.

Anticipated Pay Range & Additional Job Information

$20.00 per hour

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.

We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.

We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.