Guest Service Agent

Sonesta International Hotels Corporation; Birch Ocean Front (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Employee Discounts

Job summary

Sonesta International Hotels Corporation in Florida seeks a friendly Front Desk Agent to greet guests, manage check-ins/outs, reservations, and inquiries with efficiency and a positive attitude. You will handle payments, upsell upgrades, and coordinate with departments to deliver exceptional service in a fast-paced hotel environment.

The role requires a high school diploma or equivalent, 1 year of front desk experience, excellent English communication, and proficiency with property management

Qualifications

• High school diploma or equivalent required; some hospitality training preferred.
• Minimum 1 year of front desk or customer service experience in a hotel or similar environment.
• Excellent verbal and written communication; fluent English; additional languages a plus.
• Strong computer skills and ability to operate property management and reservation systems.

Responsibilities

• Greet and check in/out hotel guests promptly and professionally.
• Process payments accurately (cash, card, deposits) per hotel procedures.
• Handle guest inquiries, reservations, cancellations, and requests with excellent service.
• Promote hotel services and upsell room upgrades when appropriate.
• Respond to guest complaints using service recovery to ensure satisfaction.
• Coordinate with management and other departments to meet guest needs.
• Perform additional front desk duties (safe-deposit boxes, concierge, etc.).

Skills

Front desk customer service

Guest communication

Payment processing

Upselling services

Computer / PMS systems

Education

High school diploma or equivalent

Hospitality training preferred

Tools

Property management systems

Reservation systems

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

We are looking for a friendly and professional Front Desk Agent to join our hotel team! In this role, you will be the first point of contact for our guests, handling check-ins, check-outs, reservations, and guest inquiries with efficiency and a positive attitude. This is a great opportunity for someone who enjoys working in a fast‑paced environment, takes pride in delivering excellent customer service, and is looking to grow within the hospitality industry. If you are organized, dependable, and have strong communication skills, we’d love to hear from you!

What you’ll be doing

• Greet and check in/out hotel guests promptly and professionally, ensuring a smooth and welcoming arrival and departure experience
• Process all payments accurately, including cash, credit cards, and deposits, following hotel accounting procedures and securing assigned cash bank
• Handle guest inquiries, reservations, cancellations, and requests via phone or in-person with excellent customer service and attention to detail
• Promote hotel services and upsell room upgrades when possible to maximize guest satisfaction and revenue
• Respond to guest complaints and resolve issues promptly, utilizing service recovery strategies to ensure complete guest satisfaction
• Maintain effective communication with management and other departments to ensure guest needs are met and special requests are fulfilled
• Perform additional front desk duties, such as issuing safe‑deposit boxes, concierge services, and assisting with special guest needs

The essentials

• High school diploma or equivalent required; some college or hospitality training preferred
• Minimum of 1 year of front desk or customer service experience in a hotel or similar environment
• Excellent verbal and written communication skills; fluency in English required (additional languages a plus)
• Strong computer skills with the ability to operate property management and reservation systems
• Ability to work flexible hours, including nights, weekends, and holidays, with a professional and customer-focused attitude

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.