Reservations Coordinator

reitmr; Miami Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 0%?%

401(k) Retirement Plan with Company 0%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 0%

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking a Reservations Coordinator to support reservations operations, assist guests, manage bookings, and ensure every reservation is accurate and professionally handled.

This role suits someone organized, detail-oriented, and able to balance guest communication, operational coordination, and hospitality service in a dynamic environment.

Qualifications

• Experience in hotel reservations, Front Desk, or hospitality operations is a plus.
• Strong communication and guest service skills with a professional demeanor.
• Ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Assist guests with reservations, inquiries, availability, cancellations, and special requests.
• Process reservations accurately through PMS, CRS, and OTA platforms.
• Provide friendly, professional guest service via phone, email, and online channels.
• Maintain knowledge of room types, amenities, promotions, and loyalty programs.
• Coordinate with Front Office, Revenue Management, Sales, and leadership for smooth operations.
• Support group blocks, VIP reservations, and negotiated rates as needed.
• Monitor reservation details and guest preferences for accuracy and readiness.
• Respond to guest concerns and service issues promptly and professionally.
• Maintain reservation records and system updates.

Skills

Reservations experience

Customer service

Communication skills

Organizational skills

Multitasking

Tools

PMS systems

CRS platforms

OTA channels

Booking software

Job description

We're People People. Are you?

We're Sonesta International Hotels - the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing - we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect - delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

At Sonesta, exceptional guest experiences begin long before arrival - and our Reservations team helps create smooth, seamless booking experiences from the very first interaction. As a Reservations Coordinator, you'll support hotel reservations operations while assisting guests, managing bookings, and helping ensure every reservation is handled accurately and professionally.

This role is perfect for someone who's organized, detail-oriented, and enjoys balancing guest communication, operational coordination, and hospitality service in a fast-paced environment.

If you're friendly, dependable, and passionate about hospitality - we'd love to meet you.

What you'll be doing

• Assist guests with hotel reservations, booking inquiries, room availability, cancellations, modifications, and special requests.
• Process reservations accurately and efficiently through PMS systems, CRS platforms, OTA channels, and hotel booking systems.
• Provide friendly, professional, and attentive guest service through phone, email, and online reservation communication channels.
• Maintain strong knowledge of hotel room types, amenities, promotions, packages, loyalty programs, and operational procedures.
• Coordinate closely with Front Office, Revenue Management, Sales, and hotel leadership teams to support smooth hotel operations and guest experiences.
• Support group room blocks, VIP reservations, negotiated rates, and special booking arrangements as needed.
• Monitor reservation details, guest preferences, billing information, and operational updates to ensure accuracy and guest readiness.
• Respond promptly and professionally to guest concerns, reservation issues, and service recovery situations.
• Maintain accurate operational reporting, reservation records, system updates, and communication logs.
• Support upselling opportunities, promotional offers, and guest engagement initiatives designed to enhance guest experiences and hotel revenue.
• Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous reservations, Front Desk, hotel operations, hospitality, customer service, or administrative experience preferred.
• Strong communication , organizational, and guest service skills with a friendly and professional attitude.
• Experience using hotel reservations systems, PMS platforms, CRS systems, OTA channels, or booking software preferred.
• Strong attention to detail with a focus on operational accuracy and guest satisfaction.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving and time management skills.
• Positive , dependable, and service-focused mindset with strong teamwork skills.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
• A passion for hospitality, guest engagement, teamwork, and creating seamless booking experiences.

Anticipated Pay Range & Additional Job Information

$20.00 per hour

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.