Reservations Consultant

Penny's Adventures; Austin (TX); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Travel discounts

Fully remote

Job summary

Penny's Adventures is seeking a detail-oriented Reservations Consultant to join the team in a fully remote capacity. You will assist clients with booking travel arrangements, customize itineraries, and ensure a seamless reservation experience from start to finish.

Responsibilities include handling inquiries, booking flights, hotels, cruises, and vacation packages, and delivering exceptional service with accurate records and tailored recommendations.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and detail-oriented mindset.
• Self-motivated with ability to work independently and remotely.

Responsibilities

• Handle inbound and outbound customer inquiries regarding travel reservations.
• Book and manage flights, hotels, cruises, and vacation packages.
• Customize travel itineraries based on client preferences and budget.
• Provide accurate information on destinations, pricing, and promotions.
• Process changes, cancellations, and special requests.
• Maintain accurate client records and booking details.
• Deliver exceptional customer service throughout the entire booking process.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organizational skills

Self-motivation

Travel enthusiasm

Customer service

Remote work

Job description

We are seeking a detail-oriented and customer-focused Reservations Consultant to join our growing team. In this role, you will assist clients with booking travel arrangements, providing personalized recommendations, and ensuring a seamless reservation experience from start to finish.

Responsibilities

• Handle inbound and outbound customer inquiries regarding travel reservations
• Book and manage flights, hotels, cruises, and vacation packages
• Customize travel itineraries based on client preferences and budget
• Provide accurate information on destinations, pricing, and promotions
• Process changes, cancellations, and special requests
• Maintain accurate client records and booking details
• Deliver exceptional customer service throughout the entire booking process

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Self‑motivated with the ability to work independently
• Passion for travel and helping others
• 100% remote work environment
• Comprehensive training and ongoing support
• Access to travel discounts and industry perks

If you have a passion for travel and love creating unique and memorable experiences for others, we would love to have you on our team!