Reservations Clerk

Cove-Communities-; Casco (ME); On-site; USD 19,000 - 30,000; Full time

Job summary

Cove Communities is seeking an Ambassador for Point Sebago to respond to guest inquiries, manage reservations, and uphold our service standards on-site. You will project a friendly, professional image while promoting Cove’s core values and hospitality mindset.

You will answer calls, operate the reservations system, and assist guests with availability, rates, and amenities. The role may involve upselling services and performing additional tasks as needed.

Qualifications

• Must possess superior customer service skills.
• Ability to effectively communicate with staff and guests.
• Strong interpersonal and communication skills; works well in a team.
• Flexible schedule including evenings, holidays and weekends.
• Must be at least 21 years old.
• Ability to lift up to 30 lbs.
• Ability to sustain all temperature climates.
• Working knowledge of Microsoft Office and computerized reservations systems.

Responsibilities

• Answer reservation calls promptly with a courteous attitude.
• Use reservation system to enter and service reservations.
• Explain availability, rates, and amenities to guests.
• Upsell facilities and services when appropriate.
• Process and reconcile payments; send confirmations.
• Keep managers informed of issues.
• Perform other tasks as assigned (e.g., washing & gassing golf carts).

Skills

Superior customer service

Interpersonal skills

Communication

Team environment

Problem solving

Flexible schedule

21+ years old

Lift 30 lbs

Temperature tolerance

Tools

Microsoft Office

Computerized reservations systems

Job description

• To be an Ambassador for Cove Communities and Point Sebago at all times by choosing your attitude each day and committing to a culture of service, hospitality, and accountability.
• To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values.
• Answer all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude.
• Use a computerized reservation system accurately, enter new reservations and service existing reservations via incoming calls and by customers in person.
• Understand reservation strategies and apply these methods to maximize occupancy per available inventory.
• Process and reconcile payments on all reservations, send confirmations, prepare and update reports as needed.
• Provide accurate information about our resort, availability, rates and amenities.
• Upsell additional facilities and services, when appropriate.
• Keep manager(s) appraised of all problems or incidents.
• Support Cove Communities and Point Sebago policies at all times.
• Will make outbound calls when necessary:
• Inform guests of changes, etc.
• Will communicate to appropriate Point Sebago staff details of incoming guest requirements.
• Any other task that may be assigned (i.e. washing & gassing golf carts outside)

Required Skills/Abilities:

• Ability to work flexible schedules; including evenings, holidays and weekends.
• Able to complete work assignments with minimal supervision.
• Strong interpersonal and communication skills and works well in a team environment.
• Ability to problem solve.
• Must be at least 21 years of age.
• Ability to lift up to 30lbs
• Ability to sustain all temperature climates

Education and Experience:

• Must possess superior customer service skills
• Ability to effectively communicate with all levels of staff and guests
• Must have knowledge of Microsoft Office
• Working knowledge of computerized reservations systems

Living Our Core Values:

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities:

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.