Reservations and Housekeeping Manager

Capitol Broadcasting Company; Rocky Mount (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Reservations and Housekeeping Manager to oversee housekeeping duties and staff at a unique tiny home hotel. This role involves managing guest interactions, bookings, and ensuring all homes are guest-ready. The ideal candidate will have hospitality experience and strong organizational skills. Benefits include competitive salary, health insurance, and opportunities for professional growth.

Benefits

Health, vision, and dental insurance

Life insurance

401K with match

Paid time off

Professional growth opportunities

Qualifications

• Minimum two years experience in hospitality and housekeeping.
• Willingness to work weekends on a rotating basis.

Responsibilities

• Manage bookings and negotiate group blocks.
• Lead, hire, and train housekeeping staff.
• Prepare monthly reservation and vacancy reports.

Skills

Time Management

Multitasking

Attention to Detail

Analytical Skills

Education

Associate’s or Bachelor’s Degree in Hospitality

Tools

Microsoft Office

Job description

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Overview

The Reservations and Housekeeping Manager (RHM) will interact with guests and corporate partners visiting River & Twine, the tiny home hotel at Rocky Mount Mills. The RHM will oversee housekeeping duties and staff to ensure all homes are guest-ready.

Job Description

Job Title: Reservations and Housekeeping Manager

Location: Rocky Mount Mills

Division: Real Estate

Reports To: General Manager

Prepared/Revised Date: 4/29/2025

Key Responsibilities and Functions

• Manage bookings via ResNexus, negotiate group blocks and reservations.
• Ensure maintenance requests are addressed by property management.
• Respond to reservation inquiries via website and phone.
• Handle guest requests, including after-hours via rotating schedule.
• Lead, hire, and train housekeeping staff to meet standards.
• Prepare monthly reservation and vacancy reports.
• Manage housekeeping schedules and inspect rooms post-cleaning.
• Ensure rooms are ready before check-in and support housekeeping as needed.
• Communicate delays or issues to management.
• Schedule deep cleans monthly.

Required Qualifications

• Minimum two years experience in hospitality and housekeeping.
• Willingness to work weekends on a rotating basis.
• Proficiency in Microsoft Office.
• Strong time management and multitasking skills.
• Attention to detail and analytical skills.

Preferred Qualifications

• Experience in property management, vacation rentals, or hotels.
• Experience with reservation platforms.
• Background in customer service.
• Associate’s or Bachelor’s Degree in Hospitality or related field.

Physical Demands

• Walking and standing for extended periods.
• Working in tight spaces and all weather conditions.
• Climbing stairs or ladders.

Work Conditions

• Outdoor environment with homes in pods.
• Small team, with occasional tasks outside usual scope.
• Flexible schedule including evenings, weekends, and holidays.

Benefits

• Competitive salary based on experience.
• Health, vision, and dental insurance.
• Life insurance, voluntary benefits, 401K with match.
• Paid time off, holidays, professional growth.
• Inclusive work environment, community events, and growth opportunities.

Pre-Employment & EEO

• Pre-employment drug screening required.
• Participation in E-Verify and WOTC programs.
• Capitol Broadcasting Company is an equal opportunity employer, committed to diversity and inclusion.

Additional Information

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