Reservations Agent - Sales

SR Staffing; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contribution

Paid vacation days (10–15/20 after 5y)

PTO

Sick leave

Maternity/Paternity leave

FAM trips

Job summary

SR Staffing in Orlando, FL seeks a Reservations Agent - Sales to drive bookings and deliver exceptional service. The role includes inbound calls, tailored cruise and land vacation options, and achieving KPIs with uncapped commissions.

The position requires training, weekend/evening shifts, and collaboration within a busy Reservations team. Onboarding includes UK training with potential top-performer travel opportunities.

Qualifications

• Travel industry experience is essential; full training will be provided.
• Sales experience required; call center experience preferred but not essential.
• Highly motivated sales professional, results-oriented, and driven to accomplish goals with strong self-motivation.
• Ability to understand profit and loss, basic business finance, and gross margin calculations.
• Strong relationship-building skills with the ability to connect quickly with customers.
• Adaptable communication style to provide a personalized experience.
• Strong organizational skills to achieve targets and KPIs.
• Takes accountability for actions and results.
• Thrives under pressure with resilience and focus on quality and business profitability.
• Excellent communication and listening skills.
• Flexible in scheduling, including weekends and extended hours based on business needs.
• High attention to detail.

Responsibilities

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s unique needs.
• Create high‑quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively as part of a small team within a larger Reservations department to bring energy and drive to a fast‑paced, dynamic environment.
• Collaborate effectively with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations, state Seller of Travel laws, and data protection policies.

Skills

Travel industry experience

Sales experience

Call center experience

P&L understanding

Relationship building

Communication skills

Flexible scheduling

Attention to detail

Time management

Team collaboration

Self-motivation

Problem solving

Excel

Word

Outlook

Internet research

Tools

Excel

Word

Outlook

Job description

Reservations Agent - Sales (JN -062026-293620) Orlando, Florida

Salary: USD0 - USD50000 per annum + UNCAPPED COMMISSION

Job Title: Reservations Agent - Sales

Reports To: Reservations Manager

Type of Role: Full-time, Permanent (40 hours/week)

*This role includes weekend and evening shifts on a rotating basis. Shifts include 8:45-5pm and 1pm-9pm.

Job Purpose

As a successful UK‑based organization expands into the US market, we are seeking a dynamic, highly driven, and focused individual who loves sales and booking travel—and who can demonstrate strong performance against KPIs.

We are cruise specialists — but we offer far more than just a cruise. This role plays a critical part in delivering the first stage of our customer journey. We are looking for a driven sales professional who can confidently convert inbound inquiries into unforgettable travel experiences while consistently achieving KPIs.

Initial onboarding includes a 4-week training period in the UK, with potential future opportunities to visit our international offices for top performers.

Responsibilities

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s unique needs.
• Create high‑quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively as part of a small team within a larger Reservations department to bring energy and drive to a fast‑paced, dynamic environment.
• Collaborate effectively with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations, state Seller of Travel laws, and data protection policies.

Qualifications, Skills & Experience

• Travel industry experience is essential; full training will be provided to the successful candidate.
• Sales experience required; call center experience preferred but not essential.
• Highly motivated sales professional, results‑oriented, and driven to accomplish goals with strong self‑motivation.
• Ability to understand profit and loss, basic business finance, and gross margin calculations.
• Strong relationship‑building skills with the ability to connect quickly with customers.
• Adaptable communication style to provide a personalized experience.
• Strong organizational skills to achieve targets and KPIs.
• Takes accountability for actions and results.
• Thrives under pressure with resilience and focus on quality and business profitability.
• Excellent communication and listening skills.
• Flexible in scheduling, including weekends and extended hours based on business needs.
• High attention to detail.
• Computer literate with solid knowledge of Excel, Word, Outlook, and internet research.
• 10 days paid vacation, increasing to 15 (or 20) days after five years of service
• Health insurance
• 401(k) with company contribution
• 3 days PTO
• 5 days paid sick leave
• Maternity / Paternity leave
• Potential participation in FAM trips on company travel packages

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