Reservations Agent- FT

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Complimentary employee meals

Free hotel nights and discounts

Health insurance

401K with matching

Educational reimbursement

Job summary

Miraval Austin Resort and Spa is seeking a Reservations Agent to manage hotel reservations, respond to guest inquiries, and support front-desk operations. You will handle calls, block rooms, and relay information about local amenities to guests.

The role requires 1+ years in hospitality customer interactions, strong communication and computer skills, and the ability to work under pressure in a luxury setting. Competitive benefits accompany this position at Miraval Austin.

Qualifications

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage.
• Excellent mathematical, written, spoken, technical and computer skills.
• Desire for building a career in hospitality preferred.
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data.

Responsibilities

• Handle guest room reservation requests and provide hotel information.
• Answer all incoming calls and manage guest mail and faxes.
• Block rooms and complete daily checklists.
• Log and notify relevant teams to recover guest service issues.

Skills

Customer service

Written communication

Oral communication

Technical skills

Computer skills

Attention to detail

Multitasking

Discretion

Tools

Opera PMS

Reserve

OpenTable

Colleague Advantage

Job description

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Become part of California's premiere destination locations, a AAA Four-Diamond and Forbes Four-Star luxury Resort. This role supports both Carmel Valley Ranch and Alila Ventana Big Sur. The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway that offers world-class recreation and relaxation amid 500 lush acres of natural beauty, Carmel Valley Ranch offers sophisticated, approachable luxury with distinct character highlighting our Carmel Valley location. Alila Ventana Big Sur offers an inclusive getaway where the redwoods meet the coastline views of the Pacific. Bespoke Itineraries, transformative wellbeing itineraries and captivating suites offer serenity and connection.

About the Role –Reservations Agent

A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, completing a daily checklist, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Some of the responsibilities include:

• Knowledge of Hyatt, Forbes 5 Star and AAA 4 Diamond Luxury Standards and Service Expectations
• Professional, personalized and engaging luxury service required
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay

Experience with as many of the following hotel systems is preferred: Opera, Reserve, Open Table & Colleague Advantage

Wage Information

The hourly rate range for this position is $18.00 to $19.00.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement
• And so much more!

Qualifications

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• Desire for building a career in hospitality preferred
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Confident personality with excellent personal presentation and communications skills

Miraval Austin Resort and Spa | Austin , TX , US