Reservations Agent

Highgate Hotels, LP; Denver (CO); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Travel discounts

Medical coverage (3 tiers)

Dental and Vision benefits

Paid sick leave

Paid time off plans

401(k) program

Job summary

The Brown Palace Hotel & Spa in Denver, CO, is seeking a Reservations Agent to handle reservations, inquiries and cancellations with attentive, courteous service and to quote rates that maximize room revenue per Highgate standards.

Applications will be accepted between 7/21/2026 through 8/30/2026. Benefits include travel discounts, medical coverage in three tiers, dental and vision, paid sick leave, potential PTO and access to the 401(k) program for eligible associates.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• College course work in related field helpful.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Upsell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include VIP reservations, packages and discounts.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Attend and give input on trends and opportunities to maximize revenue.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.

Education

High School diploma or equivalent

Job description

Requisition ID 2026-80359

Category Reservations

Job Location US-CO-Denver

Property The Brown Palace Hotel & Spa

Compensation Minimum USD $21.50/Yr.

Compensation Maximum USD $21.50/Yr.

Compensation Type Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.

Applications will be accepted between 7/21/2026 through 8/30/2026.

Benefits

In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.


• Answer guest inquiries about hotel services, facilities and hours of operation.


• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.


• Enter reservations into the computer according to standard operating procedures.


• Communicate and work closely with the Sales Department concerning group bookings.


• Maintain availability calendar and communicate all relevant information to the operations staff.


• Maintain accurate files and reports.


• Handle all special reservations, to include V.I.P. reservations, packages and discounts.


• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.


• Attend and give input on trends and opportunities to maximize revenue.


• Complete forecasts as required by management.


• Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.


• Post no-show revenue daily, if required at property.


• Process travel agent checks, if required at property.


• Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.


• Communicate availability to wholesalers.


• Call for occupancy at area hotels.


• File reservations and group contracts.


• Review Reservations logbook and Guest Request log on a daily basis.


• Send confirmations.


• Process advance deposit/balance sheet.


• Process brochure requests.


• Forecast packages according to hotel standards.


• Research travel agent commissions.

Qualifications

• High School diploma or equivalent required.


• Experience in a hotel or a related field preferred.


• College course work in related field helpful.