Reservations Agent

Christie Lodge; Avon (CO); On-site; USD 32,000 - 36,000; Full time

Job summary

Christie Lodge in Avon, CO 81620 is seeking a Full-Time Reservations/Guest Services agent to educate owners on timeshare value and process reservations for owners and rental guests with a friendly, efficient, and professional approach.

Qualifications include a High School Diploma or equivalent, 6+ months in resort hotelReservations, and fluent English; Spanish is a plus. Some weekends/holidays may be required depending on the season.

Qualifications

• High School Diploma or equivalent is required.
• 6 months or more of prior resort hotel Reservations experience preferred.
• Fluency in English (verbal, written and reading) is required.
• Fluency in Spanish is preferred but not required.

Responsibilities

• Educate Christie Lodge owners on the benefits of their timeshare weeks to maximize value.
• Process reservations for Christie Lodge Owners and Rental guests in a friendly, efficient, informative and professional manner.
• Complete the following duties that have been assigned to each agent in a timely and accurate manner.
• Handle Interval International, RCI and other exchange companies and extranets for reservations.
• Manage voicemail, emails, and inquiries including Expedia/Booking.com and sending confirmations.

Skills

Guest service

Reservations experience

English fluency

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Christie Lodge - Avon, CO 81620

Position Type: Full Time

Education Level: None

Salary Range: $23.00 - $26.45 Hourly

Job Shift: Day

Responsibilities

Responsible for working with and educating Christie Lodge owners on the benefits of their timeshare week or weeks so they receive the highest possible value for what they own. Processing future reservations for Christie Lodge Owners and Rental guests in a friendly, efficient, informative and professional manner.

Complete the following duties that have been assigned to each agent in a timely and accurate manner.

• Interval International RCI Other Exchange Companies (VBCR) Vail and Beaver Creek Reservations. Any other Extranets
• Voicemail – for assigned times.
• E-mails
• Expedia / Booking.com
• Process Advance Deposits
• Misc. Fax & Mail
• Send out Rental Contracts.
• Sending out confirmations

Qualifications

High School Diploma or equivalent is required.

Experience/Knowledge

6 months or more of prior resort hotel Reservations experience is preferred and/or equivalent guest service experience in a hotel or resort environment of a similar size preferred.

Must have proven guest service experience and understand the importance of the highest quality of service.

Fluency in English (verbal, written and reading) is required.

Fluency in Spanish is preferred but not required.

Some weekends and holidays may be required depending on the season.