Reservationist

Gracious Hospitality Management; Las Vegas (NV); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Career Advancement Opportunities

Employee Dining Discounts

Paid Time Off

Job summary

A dynamic hospitality firm in Las Vegas is seeking a Reservationist who will handle customer inquiries, book reservations, and ensure smooth service continuity. Ideal candidates must have strong organizational skills, a customer service focus, and familiarity with restaurant management software. This position offers competitive compensation with great benefits including medical, dental, and referral bonuses.

Qualifications

• 1+ years of similar experience preferred.
• Ability to follow written directions and verbal instructions.
• Knowledge of workplace safety procedures.

Responsibilities

• Answer phone and email inquiries in a timely, professional manner.
• Book customer reservations based on restaurant capacity.
• Communicate effectively with management and team.

Skills

Excellent organizational skills

Positive, results-oriented attitude

Interpersonal and customer service skills

Communication skills

Education

Food Handler’s Certification

Tools

Restaurant management software

Microsoft Office

Google Workspace

Job description

Job Summary:

Reservationists are dynamic hospitality professionals responsible for answering all COTE Vegas phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with COTE restaurant and Event teams to ensure a smooth continuation of service.

Essential Job Duties & Responsibilities:

• Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
• Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
• Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
• Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
• Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
• Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
• Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
• Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Assists other stations or areas of the restaurant when requested by management.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Ability to operate phones.
• 1+ years similar experience preferred.

Benefits:

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Employee Dining Discounts
• Paid Time Off

COTE fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail]

Base pay range: $20.00/hr - $22.00/hr