Reservation Support Specialist | Remote

Network Travel Careers; Chicago (IL); Remote; USD 42,000 - 64,000; Full time

Job summary

Network Travel Careers is seeking a detail-oriented Remote Reservation Support Specialist to assist clients with reservation requests and provide administrative support for scheduling services in a fully remote role.

You will coordinate bookings across categories, maintain accurate client records, communicate professionally by email or phone, and follow established processes to ensure a smooth customer experience.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using online systems, email, and basic digital tools.
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Assist with reservation and scheduling requests submitted by clients.
• Support booking coordination across accommodations and related services.
• Maintain accurate client records and reservation details in internal systems.
• Communicate professionally with clients via email, phone, or messaging platforms.
• Provide general customer service support and follow established processes.
• Review confirmations and documentation for accuracy and completeness.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written and verbal comms

Attention to detail

Organizational abilities

Experience with online systems

Tools

Email platforms

Job description

Job Overview

We are seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.

This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.

Key Responsibilities

• Assist with reservation and scheduling requests submitted by clients
• Support booking coordination across various service categories, including accommodations and related services
• Maintain accurate client records and reservation details in internal systems
• Communicate professionally with clients via email, phone, or messaging platforms
• Provide general customer service support and follow established processes
• Review confirmations and documentation for accuracy and completeness
• Collaborate with internal teams to ensure a smooth client experience

Qualifications

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using online systems, email, and basic digital tools
• Ability to manage multiple tasks while meeting deadlines

Customer Service Or Administrative Support Experience Preferred

Reliable internet access and ability to work remotely

Work Environment

• Fully remote position
• Flexible scheduling options may be available
• Supportive, structured team environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.