Reservation Specialist — Flexible Schedule & Perks

Delaware North

West Memphis (AR)

On-site

USD 18,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is hiring a full-time Reservation Agent to join our team at Southland Casino in Memphis, Arkansas. You will take incoming calls from our service team members to ensure proper response in a timely manner and maintain professional relations with guests.

The role requires strong communication, ability to multitask, and a commitment to guest satisfaction. Delaware North offers weekly pay, benefits, and flexible schedules to support your personal and professional growth.

Qualifications

Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding.
Capacity to work a flexible schedule.
Experience handling inbound and outbound calls preferred.
No high school diploma or GED required.

Responsibilities

Answer, screen, and forward calls using a multi-line telephone within three rings. Maintain a professional office environment and professional relations with internal and external customers in accordance with the established DNC customer service program
Document all guest requests, concerns, and communication to the responsible personnel for proper handling
Verify the accuracy of guest information when reserving a room while following all policies and procedures
Monitor and edit all incoming reservations and check for coupon accuracy
Monitor house status and assist with room balancing and inventory as needed
Communicate effectively with management regarding service issues and breakdowns
Assist with Front Desk and Gift Shop when needed