Reservation Agent

Southland Casino Hotel; West Memphis (AR); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is hiring a full-time Reservation Agent at Southland Casino in Memphis, Arkansas. The role involves handling guest calls, verifying reservation details, and maintaining accurate guest information to ensure smooth check-ins.

The position requires strong communication and multitasking skills, offering comprehensive benefits and weekly pay. Flexible work schedules are available, with opportunities for training and advancement.

Qualifications

• Excellent communication skills and ability to multitask in a fast-paced environment.
• Ability to handle inbound and outbound calls with professionalism.
• Proficiency with basic computer tasks (email, spreadsheets, database entry).

Responsibilities

• Answer, screen, and forward calls using a multi-line telephone within three rings.
• Document guest requests, concerns, and communication to the responsible personnel.
• Verify guest information when reserving a room following policies.
• Monitor reservations and check coupon accuracy; assist with room balancing.

Skills

Communication skills

Multitasking

Customer service

Education

No high school diploma required

Tools

Email

Spreadsheets

Database

Keyboarding

Job description

The opportunity

Delaware North Gaming is hiring a full-time Reservation Agent to join our team at Southland Casino in Memphis, Arkansas. If you have excellent communication skills, are able to effectively prioritize and multitask, and enjoy working in a fast-paced environment.

Pay

$15.00 – $15.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Answer, screen, and forward calls using a multi-line telephone within three rings. Maintain a professional office environment and professional relations with internal and
• external customers in accordance with the established DNC customer service program
• Document all guest requests, concerns, and communication to the responsible personnel for proper handling
• Verify the accuracy of guest information when reserving a room while following all policies and procedures
• Monitor and edit all incoming reservations and check for coupon accuracyMonitor house status and assist with room balancing and inventory as needed
• Communicate effectively with management regarding service issues and breakdowns
• Assist with Front Desk and Gift Shop when needed

More about you

• Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding
• Capacity to work a flexible schedule
• Experience handling inbound and outbound calls preferred
• No high school diploma or GED required

Physical requirements

• Ability to sit or stand for extended periods of time
• Adequate vision capabilities

Shift details

• Days
• Weekends
• Holidays

Source: Hospitality Online