Reservation Services Coordinator

Southernbridgegroup; Memphis (TN); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & development

Industry resources

Career development

Mentorship

Job summary

Southernbridgegroup is seeking motivated Reservation Services Coordinators for a fully remote role. You will help customers research options, compare destinations, and coordinate reservations while delivering professional service across channels.

This role suits self-motivated individuals who enjoy organizing, communicating, and building relationships. Training and ongoing development are provided, with flexible scheduling and access to booking technology.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Ability to stay organized and manage multiple requests.
• Self-motivated and able to work remotely.
• Experience in customer service or reservations is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Time management

Self-motivation

Remote work

Research skills

Multichannel comms

Job description

We are seeking motivated, organized, and customer focused individuals to join our growing team as Reservation Services Coordinators. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.