Reservation Clerk

Equity LifeStyle Properties; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties in Orlando is seeking a friendly Reservation Clerk to greet guests, take reservations, and inform customers about special offers for select properties.

The role requires strong customer service, clear communication, and the ability to work across multiple computer systems; French language skills are a plus. A high school diploma and 1+ year call center experience are expected. We offer a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 1+ year of call center experience required.
• Dedication to exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to speak French.

Responsibilities

• Answer incoming customer service calls promptly, professionally.
• Maintain knowledge of services and policies to respond accurately to inquiries.
• Verify and enter accurate customer information for records.
• Respond to customer needs, questions or problems efficiently and thoroughly.
• Navigate multiple computer systems.

Skills

Customer service

Communication skills

French language

Education

High school diploma or equivalent

Tools

Multiple computer systems

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Reservation Clerk in Orlando, Florida.

What you’ll do:

• The Reservation Clerk interacts with customers, takes reservations, offers extended stays and informs customers of special offers for certain properties.

Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.


• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.


• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.


• Respond to customer needs, questions or problems in an efficient and thorough manner.


• Navigate multiple computer systems.

Experience & skills you’ll need:

• High school diploma, or the equivalent.


• 1+ years of experience in a call center environment.


• Dedication to exceptional customer service.


• Excellent written and verbal communications skills.


• Ability to speak in French

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

Benefits:

• medical, dental, and vision plans


• a generous 401(k) employer match


• paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.