Reservation Clerk

Equity LifeStyle Properties, Inc.; Orlando (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. in Orlando, FL invites applicants for a Reservation Clerk role. The position involves interacting with customers, taking reservations, offering extended stays, and informing guests of special offers for select properties.

Responsibilities include handling calls promptly and professionally, staying updated on services and policies, and ensuring accurate customer data across systems. Fluency in French is required, along with strong communication skills.

Qualifications

• High school diploma or equivalent.
• 1+ years of call center experience.
• Dedication to exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to speak French.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Customer service

Written communication

Verbal communication

French language

Education

High school diploma

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Reservation Clerk in Orlando, Florida.

What You'll Do

The Reservation Clerk interacts with customers, takes reservations, offers extended stays and informs customers of special offers for certain properties.

Your Job Will Include

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & Skills You'll Need

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.
• Ability to speak in French

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.