Reservation Attendant

First-Light-Resorts-LL; Eastham (MA); On-site; USD 35,360 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

401K with company match

Sick pay

Paid time off

Housing available

Job summary

First-Light-Resorts-LL in Eastham, MA is seeking a Front Desk Attendant to deliver warm, professional guest service and manage reservations for lodge guests. You will secure lodging, assist with bookings and activities, and address billing questions using Opera Cloud.

The role emphasizes reliability, multitasking, and teamwork, with competitive pay and benefits including health coverage, 401K, and housing options for employees. Previous hospitality experience is valued.

Qualifications

• High School Diploma or GED; college degree a plus.
• Minimum one year of Front Desk or guest service experience.
• Experience with Property Management Systems preferred.
• Ability to work in rural/remote environments.

Responsibilities

• Assist guests with room reservations, group bookings, and activity bookings.
• Post charges to the Opera Cloud PMS.
• Handle lost and found items per guidelines.
• Maintain professional communication with staff and management.
• Work safely and follow safety standards.

Skills

Guest service excellence

Front desk experience

PMS experience

Education

High School Diploma or GED

College degree a plus

Tools

Opera Cloud

Property Management System

Job description

COMPENSATION: Starting at $20.00 per hour in wages and monthly booking bonusSNAPSHOTA hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.IS THIS THE RIGHT JOB FOR ME?Do you love making people happy and being part of a diverse team?Have a strong work ethic and a positive attitude?Enjoy the outdoors and living in a remote, nature-filled setting?Want to gain reservations and guest service experience — with room to grow if you excel?If that sounds like you, this might be the perfect role.ABOUT USWe are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.WHY YOU’LL LOVE IT HERECompetitive pay and benefitsSupportive, inclusive team cultureKnowledgeable coworkers who share expertise and guidanceWork where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days offWHAT WE OFFER$20.00 per hour includes $19.00 in wages and an average monthly booking bonus of roughly $200 per monthSick pay in first year; paid time off thereafterHealthcare benefits available within 90 days401K eligible with company match after 1 yearRegular work schedule with specific days offIf living in lodge-owned housing, room & board available for fixed weekly costWHAT YOU WILL DO (JOB SUMMARY)We are looking for a warm, friendly person with high standards who provides amazing guest service and hospitality. Ideal candidates have been top performers in their previous roles and are excited to create a memorable experience for guests at Firefall Ranch and Rush Creek and Evergreen Lodges. Our reservationists are responsible for securing lodging for guests, assisting with bookings and activities, addressing billing questions or issues, supporting the online store, and answering questions about the local area. Candidates should have extensive computer knowledge, multi-tasking skills and front desk/reservations and/or related guest service experience. We welcome career-oriented candidates.You’ll thrive in this role if you:Enjoy helping guests and creating a welcoming environmentAre reliable, detail-oriented and organizedCan balance multiple tasks while maintaining exceptional guest service and safety standardsWork well independently and as part of a supportive teamKEY RESPONSIBILITIESProvide our guests with respect, compassion, and the best in serviceTake necessary steps to ensure excellent guest service and hospitalityExcellent written, verbal, and computer skillsAssist guests with room reservations, group bookings, and activity bookingsPost charges to the Property Management System (Opera Cloud)Handle lost and found items utilizing the established guidelines and proceduresComplete department/shift checklists and/or reportsCommunicate professionally at all times with all staff and managementSupport team members and interns while fostering a positive work environmentWork safely, address/report safety issues, and use proper personal protective equipmentComply with work shift schedules and break requirementsPerform other duties as assigned, including additional lodge support as neededEDUCATION & EXPERIENCEHigh School Diploma or GED; college degree a plusMinimum one-year prior work experience in Front Desk or other customer service; hospitality preferredExperience successfully living/working in rural/remote environment preferredCOMPETENCIES/REQUIRED SKILLS AND ABILITIESStrong guest service and hospitality focusPrior front desk/reservations or similar experiencePrior experience with Property Management SystemsAbility to establish priorities, work independently, and proceed with objectives without supervisionMust have excellent written and verbal communication skillsReliable, dependable and punctualWorks well as part of a team and supports othersDetail-oriented with good organizational skillsFollows company policies, procedures and safety standardsAdheres to food handling and sanitation requirementsCommunicates appropriately, supportively and professionallyAdaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced settingDemonstrates good judgment, integrity, honesty and professionalismPositive attitude and willingness to learn and growLeading a healthy, balanced, drug-free lifestyleWORK ENVIRONMENT AND PHYSICAL DEMANDSThe physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standardsFrequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairsAbility to stand and move continuouslyLifting up to 50 pounds and moving carts weighing 300 poundsWorking with required chemicals and PPEShifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when neededNOTEWe are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.