Reservation Agent (PT)

PENN Entertainment; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company that is reshaping the entertainment industry! As a Reservation Agent, you will play a vital role in providing exceptional service to guests, ensuring their reservation needs are met promptly and courteously. This exciting position offers the chance to work in a fast-paced environment alongside a diverse team that values fun and growth. With a focus on career advancement and a comprehensive benefits package, including wellness programs and performance bonuses, this is an opportunity to thrive in your career while contributing to an industry leader's success. Don't miss your chance to be part of this vibrant team!

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Qualifications

• Must possess excellent communication and organization skills.
• Ability to maintain confidentiality and comply with company policies.

Responsibilities

• Book guest reservations and direct incoming calls professionally.
• Maintain accurate records and address guest service needs.

Skills

Communication Skills

Organization Skills

Basic Math Skills

Customer Service Skills

Team Player

Education

High School Diploma

Tools

MS Office

Telephone Systems

10-Key Adding Machine

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner.

Essential Functions

1. Answer all incoming reservation calls with efficiency and professionalism.
2. Take reservations and accurately input into the computer system.
3. Answer inquiries of room rates, outlets, room locations/directions, & promotions.
4. May input data into our CMP System.
5. Interact with staff from Rooms Division/Front Office on bookings.
6. Handle all guest special requests in a professional manner.
7. Activate manual system in the event of system downtime.
8. Maintain accurate records and reports.
9. Address all guest service needs and resolve any service-related problems or issues.
10. Comply with all health and safety standards.
11. Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.
12. Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.
13. Attend meetings as scheduled.
14. Other job-related duties as assigned.

BRING US YOUR BEST.

Must have excellent communication and organization skills and speak in a pleasant telephone voice; Must be able to communicate in the English language (read, write, & speak); Must be self-reliant and possess a sense of urgency; Ability to perform basic math; Ability to interpret and apply guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a team player and flexible in work schedule; Ability to understand & comply with all departmental and Company rules, regulations, policies and procedures; Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine; integrated phone system knowledge or prior experience with the public preferred.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.58