Front Desk Agent

Hyatt Centric Old Town Alexandria; Alexandria (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Job summary

A prominent hospitality establishment in Alexandria is seeking a dynamic Front Desk Agent. In this role, you will create unforgettable guest experiences by managing information and facilitating room assignments. Ideal candidates will have previous front desk experience, especially in a luxury hotel, and must possess strong communication skills. A flexible schedule and proficiency in hotel management software are crucial. Join a TEAM that values growth and provides advancement opportunities.

Qualifications

• Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal.
• Must be able to work an open schedule without restrictions.
• Strong communication and listening skills.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer general inquiries to ensure excellent stays.

Skills

Communication skills

Microsoft Office proficiency

Fluency in English

People skills

Ability to prioritize tasks

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

Slack

Job description

About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Onsite Parking
• We are conveniently located within walking distance from multiple transportation stations for easy convenience

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal
• Must be able to work an open schedule without restrictions (AM/PM/Weekends)
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online