Reservation Agent Buffalo Reservation Center

Delaware North Reservation Center; Town of Amherst (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Delaware North is hiring full-time Reservation Agents for its Reservation Center. You will handle inbound calls to assist guests with reservations at hotels and resorts, providing exceptional customer service. This remote position includes some required in-person training at headquarters in Buffalo, NY.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Qualifications

• Strong phone, listening, verbal, and interpersonal communication skills.
• Customer-focused with a love for helping others.
• Experience in customer service or hospitality industry preferred.

Responsibilities

• Answer inbound calls and provide top-notch customer service.
• Create reservations and offer packages.
• Collaborate with managers to assist customers.

Skills

Communication

Customer Service

Multi-tasking

Job description

The opportunity

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

Pay

$15.50 – $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Answer inbound calls and provide top-notch customer service
• Use all available resources to answer questions
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with hotel and resort front desk staff
• Collaborate with managers to assist customers and reach sales goals

More about you

• Strong phone, listening, verbal, and interpersonal communication skills
• Customer-focused with a love for helping others
• Maintain a positive, and professional attitude toward customers at all times
• Comfortable using computers with strong typing skills and the ability to multi-task
• Able to use call center software and tools
• Experience working in customer service or the hospitality industry is preferred

Physical requirements

• Ability to sit for extended periods of time

Shift details

Day shift
Evening shift
Holidays
Weekends
8 hour shift

Source: Hospitality Online