Reservation Agent, Buffalo Reservation Center, Remote

Delaware North; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Delaware North is seeking full-time Reservation Agents for its remote Reservation Center. The role involves managing a high volume of inbound reservations calls, ensuring a top-notch customer experience. Ideal candidates have strong communication skills and a passion for customer service, and are comfortable with technology. Comprehensive benefits are included.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Qualifications

• Strong phone and interpersonal skills.
• Positive and professional attitude.
• Comfortable using call center software.

Responsibilities

• Answer inbound calls and provide customer service.
• Create reservations and offer packages.
• Collaborate with staff to achieve sales goals.

Skills

Communication skills

Customer focus

Typing skills

Education

Experience in customer service or hospitality

Job description

The opportunity

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

Pay

$15.50 - $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Answer inbound calls and provide top-notch customer service
• Use all available resources to answer questions
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with hotel and resort front desk staff
• Collaborate with managers to assist customers and reach sales goals

More about you

• Strong phone, listening, verbal, and interpersonal communication skills
• Customer-focused with a love for helping others
• Maintain a positive, and professional attitude toward customers at all times
• Comfortable using computers with strong typing skills and the ability to multi-task
• Able to use call center software and tools
• Experience working in customer service or the hospitality industry is preferred

Physical requirements

• Ability to sit for extended periods of time

Shift details

Day shift
Evening shift
Holidays
Weekends
8 hour shift

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.