Reservation Agent

Hankey Group; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Vacations

Sick days

Medical, dental, and vision

401(k) and ESOP

Job summary

Midway Auto Group's reservation team in Los Angeles (LAX) is seeking a motivated Reservation Agent to support our exotic and luxury fleet. You will deliver exceptional phone service, create reservations, upsell, and respond to emails while staying informed about our vehicle options.

This full-time role requires high energy, strong English communication, and the ability to multi-task. Evening and weekend shifts are included, with opportunities for growth within the company.

Qualifications

• 1-2 years of customer service experience.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Available to work nights, weekends, and holidays.
• Open schedule Mon-Fri 2pm to 10pm; weekends Sat/Sun.
• Attention to detail and organized.
• Clean driving record with MV background checks.

Responsibilities

• Demonstrate exceptional customer service with excellent phone etiquette.
• Multi-task: listening, talking, inputting information into the rental system.
• Create reservations, sales, and upsell customers.
• Respond to email inquiries.
• Be knowledgeable about vehicle fleet and provide information on options and services.
• Assist customers by effectively responding to or resolving issues.

Skills

Customer service

Job description

Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.

RESPONSIBILITIES:

• Demonstrate exceptional customer service with an excellent phone etiquette.
• Multi-tasking: listening, talking, inputting information into our rental system.
• Create reservations, sales, and upsell customers
• Respond to email inquiries
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.

REQUIREMENTS:

• 1-2 years of customer service experience
• Require strong English communication skills, both verbal and written
• Extremely high energy level
• Available to work nights, weekends, and holidays
• Open schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.
• Great at multi-tasking
• Attention to detail and organized
• Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record
• Clean driving record with no drug or alcohol related driving incidents in the last 5 - 7 years. No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Minimum 3 years of license history and recent active driving

Compensation:

• $18.50- $20/ hourly

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

Communication:

• By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process. You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.