Reservation Agent

Navajo Nation Gaming Enterprise; Flagstaff (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Navajo Nation Gaming Enterprise is seeking a customer-focused hotel front desk/guest services assistant in Flagstaff, AZ. The role requires a high school diploma or GED and at least one year of customer service experience, including hotel or travel agent work.

You must meet age requirements for Arizona properties and pass screenings to obtain a gaming license. The ideal candidate will be fluent in English, communicate clearly with staff and guests, maintain a professional appearance, and be

Qualifications

• High School Diploma or GED plus one year customer service experience to include one year hotel or travel agent experience.
• Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties.
• No felony, theft or stealing convictions. Must pass pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Navajo preference.

Skills

Customer service

Hotel knowledge

Reservation system

Phone etiquette

Word

Excel

Outlook

PowerPoint

English communication

Professional appearance

Basic math

Typing

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

PowerPoint

Job description

Minimum Qualifications

High School Diploma or GED plus one (1) year customer service experience to include one (1) year hotel or travel agent experience. Must meet all knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Abilities, Skills, And Certifications

• Knowledge of principles and practices of customer service in a hotel environment.
• Knowledge of computer utilization in business operations.
• Knowledge of reservation system.
• Knowledge of room allocations.
• Knowledge of surrounding areas and points of interest.
• Knowledge of the hotel industry.
• Skill in phone etiquette.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Outlook, and PowerPoint.
• Skill in using personal computers and reservation software systems.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to present oneself in a professional appearance and manner.
• Ability to apply basic mathematical skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to type.Ability to interpret a variety of instructions furnished in written and oral form.