Researcher, Customer Experience

Verkada Inc.; San Mateo (CA); On-site; USD 185,000 - 230,000; Full time

Benefits offered by this job

Healthcare programs

Mental health support

Parental leave

Job summary

Verkada Inc. in California is seeking a Lead Product Designer to craft web and mobile tools, from vision to pixel-perfect implementation, in a fast-paced, cross-functional environment.

You will shape the product experience across components, influence design systems, and collaborate with product, engineering, and PMs to deliver impactful solutions. You will mentor junior designers, own project scope, and drive UX strategies that meet customer needs while advancing Verkada's AI-powered platform

Qualifications

• 7+ years of product design or mobile product design experience.
• Portfolio demonstrates polished visual and interaction design skills.
• Bachelor's degree in design, art, HCI, or equivalent.
• Drive to solve complex problems with simple and elegant solutions.
• Proven experience in creative problem solving with product and engineering teams.
• Experience creating animated visuals and interactive design.
• Proficient in Figma and Adobe Creative Suite.

Responsibilities

• Collaborate with designers, engineers, and product managers in an agile environment.
• Build a collaborative work environment and lead brainstorming sessions.
• Develop product strategies that meet customer needs and company vision.
• Create clear UX/UI from wireframes to pixel-perfect designs.
• Mentor junior designers and elevate team output.
• Serve as project lead and manage multiple projects and stakeholders.
• Maintain project scope and schedule and conduct user research as needed.

Skills

Product design

Figma

Adobe Creative Suite

Education

Bachelor's degree in design

Tools

Figma

Adobe Creative Suite

Job description

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About the Role

Everything at Verkada begins with design. Every part of our product experience is carefully crafted to be simple, elegant, and powerful. As a Lead Product Designer, you will be responsible for delivering best-in-class web and mobile tools (user interface designs, interaction models, prototypes, etc.) in a fast-paced, collaborative environment. You’ll work with product managers, designers, and engineers to design our software, from defining a product vision to tweaking pixels before each release.

What You'll Do

• Collaborate closely with designers, engineers, and product managers in a highly agile development environment with quick ideation and prototyping.
• Build and foster a collaborative work environment.
• Run inspiring and formal brainstorming sessions with engineers, product, and other designers.
• Developing product strategies that deliver on customer needs and the company’s vision
• Build clear, concise and intuitive UX/UI with everything from low-fidelity wireframes to pixel perfect final designs.
• Mentoring junior designers, providing constructive feedback and elevating their work to the highest standards.
• Serve as a project lead, co-owning the final product with product and engineering leads.
• Manage multiple projects and stakeholder relationships.
• Manage and maintain a project’s scope and schedule.
• Initiate and participate in user research as needed on key projects.

What You Bring

• 7+ years of product design or mobile product design experience
• Portfolio that demonstrates polished visual and interaction design skills
• Bachelor's degree in design, art, human-computer interaction (HCI), or equivalent
• A drive to solve complex problems with simple and elegant solutions
• Proven experience in creative problem solving and partnering with product, engineering, and other designers to do so
• Experienced in creating and integrating animated visuals and interactive design
• Proficient in: Figma, Adobe Creative Suite

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Wellness/fitness benefits
• Healthy lunches provided daily

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

$185,000 - $230,000 USD

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.