Researcher

Care.com; Dallas (TX); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K match

Paid holidays

PTO

Job summary

Care.com is seeking a Care Researcher to provide guidance and resources for members, locating and vetting providers for childcare, parenting, aging, and other care needs. The role requires hands-on work, attention to detail, and strong communication to ensure member satisfaction and timely case handling.

The team collaborates across care categories and uses internal databases, AI tools, and outreach to assess resources.

Qualifications

• Proficient with Microsoft 365 and Google applications.
• Experienced with case management systems (e.g., Salesforce, Amazon Connect) preferred.
• Demonstrates high commitment to team members and needs of the team.
• Good communication skills, both written and verbal.
• Ability to manage the daily workflow and ensure member case SLAs are met.
• Agile with the ability to stay on top of changes to internal procedures and industry standards.

Responsibilities

• Ensure the needs of Care’s members are being met by using a variety of tools to locate potential resources.
• Research, map, telephonically contact and pre-screen potential resources that meet member requirements.
• Ensure member satisfaction by consistently meeting weekly case productivity and quality standards.
• Maintain timely, detailed, and accurate documentation regarding case research, status, and results.
• Assist with additional responsibilities as assigned by management.

Skills

Microsoft 365

Google applications

Case management systems

Communication skills

Workflow management

Agile

Tools

Salesforce

Amazon Connect (AWS)

Job description

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Job Description

The Care Researcher role is responsible for providing an unparalleled member experience by providing guidance and resources for all of life’s daily distractions and major decisions. This team is responsible for locating, contacting, and vetting providers that support and assist our members.

A Care Researcher contacts providers to assess the appropriateness of their services and determine whether those services will suit the presenting need of our member. Types of requests vary greatly from member to member, but this team specializes in helping with childcare, parenting, aging and adult care, emotional wellness, disability and neurodiversity, and financial resources. This position is very hands‑on and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team are critical for success.

What You’ll Do:

• Ensure the needs of Care’s members are being met by using a variety of tools (internal databases and internet/AI) to locate potential resources.
• Research, map, telephonically contact and pre‑screen potential resources that meet member specific case requirements.
• Ensure member satisfaction by consistently meeting company standards for weekly case productivity and quality.
• Maintain timely, detailed, and accurate documentation regarding case research, case status, research process and results.
• Any additional responsibilities as assigned by management.

Qualifications

• Proficient with Microsoft 365 and Google applications.
• Experienced with case management systems (i.e, Salesforce, Amazon Connect (AWS) etc.) preferred.
• Demonstrates high commitment to team members and needs of the team.
• Good communication skills, both written and verbal.
• Ability to manage the daily workflow and ensure member case SLAs are met.
• Agile with the ability to stay on top of changes to internal procedures as well as industry standards.

Additional Information

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com’s industry-leading products—from child and elder care to pet care and home care.

Work Environment: Hybrid -We are in the office Monday, Wednesday & Thursday
Our office locations:2801 North Central Expressway, 11th Floor Dallas TX 75204

Compensation-$20-$24/hourThe base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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