Research Program Manager IV

Crystal Equation Corporation; California (MO); Hybrid; USD 130,872 - 137,760; Full time

Benefits offered by this job

Full benefits

Paid time off

401K

Parental leave

Medical/dental/vision/life insurance

Job summary

Crystal Equation Corporation seeks a hands‑on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind research work. You will own end‑to‑end operations, build AI‑assisted processes, and ensure quality, privacy, provenance, and measurement across a compliant product organization.

You will partner with leadership, data science, finance, legal/privacy, and vendors to drive adoption, manage dependencies, and translate insights into actionable decisions while

Qualifications

• 6+ years of experience in operations, program management, or a related field with 3+ years in operational analytics or measurement.
• Experience designing and delivering complex programs from concept through scaled adoption.
• Experience applying AI and automation to improve workflows with quality controls.
• Strong SQL and Excel/Google Sheets skills and ability to analyze complex data.
• Ability to define metrics and translate analysis into operational decisions.
• Excellent written and verbal communication with executive-ready synthesis.

Responsibilities

• Own execution and continuous improvement of program operating cadences, including intake tracking and risk management.
• Build AI‑enabled research operations workflows and evaluate AI tools and vendors.
• Manage the research operations portfolio system: status, data completeness, and reporting.
• Identify bottlenecks and translate patterns into documentation, self‑service, automation, or escalation.
• Establish measurement for velocity, portfolio health, tool adoption, and cost efficiency.
• Analyze data across SQL, spreadsheets, vendor data, and qualitative signals to surface trends.
• Drive adoption of new systems by training users and iterating based on usage.
• Collaborate with research leadership, data science, finance, legal/privacy, operations, and vendors.

Skills

Operational analytics

SQL

Excel / Google Sheets

Vendor evaluation

Stakeholder management

AI / automation

Tools

Python

Apps Script

SQLite

Job description

Research Program Manager IV Remote Summary: We are seeking a hands‑on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind that work. This role sits at the intersection of research operations, analytics, tooling, and operational change: building the systems that make research work visible, measurable, and easier to manage across a large, compliance-sensitive product organization. The right person is an operator-builder: analytically strong, operationally practical, and comfortable taking ambiguous problems from diagnosis through adoption. They bring the judgment to know when to move independently, when to bring evidence forward, and how to build systems that make complex work easier to execute.

Responsibilities

• Own the execution and continuous improvement of program operating cadences, including intake tracking, milestone and risk management, and stakeholder updates
• Build practical AI‑enabled research operations workflows, including configuring internal tools, translating repeatable support and discovery needs into AI‑assisted processes, evaluating AI vendors and self‑service tools, and defining the controls needed for quality, privacy, provenance, measurement, and human review
• Build and run the research operations portfolio system, including project status, data completeness, vendor/tool usage, and recurring portfolio reporting
• Identify recurring process bottlenecks from support requests, chat history, tracker data, and stakeholder feedback; translate those patterns into documentation, self‑service coverage, automation, or escalation paths
• Establish measurement for research velocity, portfolio health, tool adoption, operational cost efficiency, self‑service coverage, and AI‑enabled workflow impact
• Apply hands‑on analysis across SQL, spreadsheets, vendor data, tracker data, and qualitative operational signals to surface performance trends, trade‑offs, and decisions requiring leadership input
• Drive adoption of new systems and workflows by instrumenting usage, closing data‑quality gaps, training users, gathering feedback, and iterating based on what the team actually uses
• Work with research leadership, data science, finance, legal/privacy, operations, and vendor partners to manage dependencies, address data gaps, and prepare evidence‑based recommendations for decision‑makers

Minimum Qualifications

• 6+ years of experience in operations, program management, business operations, research operations, product operations, analytics, or a related field, including at least 3 years in operational analytics or measurement
• Track record of designing and delivering complex operational programs or systems from concept through scaled adoption, including defining scope, building stakeholder alignment, and shipping iteratively without a pre‑existing playbook
• Demonstrated experience applying AI and automation to improve operational or analytical workflows with appropriate human and data‑quality controls
• Strong hands‑on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data
• Demonstrated ability to define metrics and translate analysis, dashboards, and reporting into operational decisions
• Excellent written and verbal communication, analytical judgment, executive‑ready synthesis, and ability to influence senior stakeholders

Preferred Qualifications

• Experience supporting research, product insights, research operations, product operations, or another knowledge‑intensive function
• Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies
• Familiarity with data governance, privacy, provenance, access controls, or compliance‑sensitive operations
• Experience with vendor, procurement, budget, or program‑impact measurement

Pay range is $95 - $100 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job‑related knowledge, skills, and experience.

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey. For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.