Research Operations Specialist — Data & Projects

Confidential; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Confidential is seeking an Operations Coordinator to support syndicated and custom research projects from setup through fielding and delivery.

You will collaborate with Operations Managers, Engineering, Research, and Client Success to coordinate timelines, track fielding progress, and ensure data quality. This role offers growth toward an Operations Manager position within a fast-paced research operations team.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2–4 years of experience in market research, operations, or project coordination.
• Strong organizational skills with the ability to manage multiple deadlines.
• High attention to detail and process-oriented mindset.
• Experience with survey platforms (Qualtrics, Decipher, CMIX) preferred.
• Strong written and verbal communication skills.
• Comfortable working in a fast-paced, collaborative environment.
• Self-starter with proactive problem-solving.

Responsibilities

• Support multiple concurrent research projects across various stages.
• Maintain project trackers and ensure milestones are met.
• Monitor fielding progress, quotas, and vendor performance.
• Flag risks or delays and escalate appropriately.
• Assist in survey document preparation, formatting, and version control.
• Coordinate programming timelines and testing with internal teams.
• Validate programmed surveys against approved survey documents.
• Support data collection protocols execution.
• Communicate with research vendors regarding timelines and deliverables.
• Track vendor performance and ensure project specifications are met.
• Partner with Engineering, Research, and Client Success teams.
• Assist with data receipt, organization, and documentation.
• Conduct initial data checks and identify inconsistencies.
• Support data cleaning requirements and reporting preparation.
• Support Operations in scoping efforts for new/prospective clients.

Skills

Project coordination

Data quality

Vendor management

Survey platforms

Qualtrics

Decipher

CMIX

PowerBI

R

SQL

Excel

Statistical analysis

Communication

Organizational skills

Education

Bachelor's degree in social sciences, business, psychology, political science, or related field

Tools

Qualtrics

Decipher

CMIX

PowerBI

R

SQL

Excel

Job description

Confidential is seeking an Operations Coordinator to support syndicated and custom research projects from setup through fielding and delivery.

You will collaborate with Operations Managers, Engineering, Research, and Client Success to coordinate timelines, track fielding progress, and ensure data quality. This role offers growth toward an Operations Manager position within a fast-paced research operations team.