Research IT Support Leader

The University of Georgia; Athens (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

The University of Georgia is seeking an IT Support Manager to oversee OR IT ticketing, device inventory, and network support within the Office of Research. You will coordinate with UGA IT units, manage training, and ensure thorough documentation of processes to sustain high-quality IT service delivery.

The role requires a bachelor’s degree in computer science or related field with 2 years of professional experience; strong communication and organizational skills are essential for success in this

Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent and 2 years of professional experience.
• Ability to manage large end-user device environments and maintain large device inventories.
• Ability to utilize automated management tools and interact with customers while maintaining knowledgebase documentation.

Responsibilities

• End User Support: directly assist OR personnel via ticketing system, focusing on long-term systemic resolutions and documented SOPs.
• Device Inventory Management: track status, location, warranty, and users; recommend device refreshes.
• Communications With Other UGA IT Units: maintain lines of communication and align activities with other IT units at UGA.
• Manage Team Support Assignments and Special Projects: ensure staff efficiency, complete tickets, and document resolutions.
• Manage Team Training and Documentation: ensure knowledge transfer, maintain SOPs, and document best practices.
• Manage Team Schedules, Leave Approvals, and Annual Reviews: oversee leave requests and performance reviews with HR.

Skills

End user support

Device inventory management

Automated management tools

Customer interaction

Knowledgebase documentation

Education

Bachelor’s degree in computer science or related field

Equivalent experience with 2 years

Tools

CompTIA A+

MS-900

MD-102 Endpoint Administrator

Security+

Apple Device Support

Job description

The University of Georgia is seeking an IT Support Manager to oversee OR IT ticketing, device inventory, and network support within the Office of Research. You will coordinate with UGA IT units, manage training, and ensure thorough documentation of processes to sustain high-quality IT service delivery.

The role requires a bachelor’s degree in computer science or related field with 2 years of professional experience; strong communication and organizational skills are essential for success in this