Research Biomed Operations Coordinator

Children's National Hospital; United States; On-site; USD 43,000 - 72,000; Full time

Job summary

Children's National Hospital is seeking a Research Biomed Operation Technician to support CNRI faculty and staff. You will help manage equipment, facility needs, and coordination with multiple teams across CNH, EVS, safety, IT, and vendors.

The position requires an Associate’s Degree in engineering tech or related field with 1–2 years of related work or internship experience; a BS in engineering/bioengineering is preferred. Strong customer service and organizational skills are essential.

Qualifications

• Associate’s Degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology or related field required.
• Bachelor’s Degree in engineering, electronics or applicable field; bioengineering preferred.

Responsibilities

• Provide frontline day-to-day operational support to CNRI staff and equipment.
• Serve as service point of contact for CNRI equipment/facility issues with CNH facilities team.
• Coordinate repairs and maintenance, moves and deliveries; facility inspections and user training.
• Work with CNRI staff, CNH facilities, EVS, safety, and vendors as needed.
• Maintain records of repairs, calibration, and tests.
• Collaborate with Environmental Health & Safety staff to ensure compliance.

Skills

OSHA knowledge and lab safety

Critical thinking

Technical vocabulary

Organizational skills

Customer service

Team collaboration

PC literacy (MS Office)

Education

Associate’s Degree in Engineering Tech

Bachelor’s Degree preferred

Job description

7144 13th Place NWWashington, DC 20012

Kids Are Our Everything.

Department

10430 Operatns Regulatory Affairs

Pay Range

$43,326.40 - $72,196.80

Reporting to the Lead Research Biomed Operations Engineer the Research Biomed Operation Technician will provide font line day to day operational support to the Children’s National Research Institute’s (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment. The position will serve along with the Research Biomed Ops Engineers as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance related issues. The individual will work with the Research Center staff, Children’s National Hospital’s facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health & Safety staff.

Minimum Education

Associate’s Degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required. (Required)

Bachelor’s Degree Bachelor’s degree in engineering, electronics or applicable field, degree in bioengineering preferred (Preferred)

Minimum Work Experience

1-2 years of applicable work or internship experience. A BS degree may be substituted for work experience. Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment. (Preferred)

Required Skills/Knowledge

• Knowledge of OSHA and laboratory safety regulations
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
• Must be able to work in a fast-paced environment and take appropriate action
• Strong customer service orientation and ability to follow through issues to resolution
• Ability to interact with all levels of organizational personnel to include: management staff, consulting staff, researchers, research administrators, etc.
• Ability to build consensus and work in a collaborative manner
• Ability to maintain accurate records of repairs, calibration, and tests
• Must be able to function as part of a team providing a high level of quality service to clients
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Functional Accountabilities

• Consistently demonstrates adherence with the standards for the responsible conduct of research
• Responsible for appropriate use of research funds and resources
• Comply with all annual job-related training requirements

Facility Management

• Work with CNRI leadership to assist with executing assignments of offices and laboratory space.
• Work with CNH Facility Engineering, EVS, IT, Telecommunication to coordinate implementation of these assignments.
• Work with CNH Facility Engineering staff to identify and resolve facility deficiencies.
• Ensure the facility is in compliance with regulatory standards and coordinate corrective actions.
• Follow up on the work of contractors and staff involved corrective activities
• Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action.

Program Coordination

• Respond to support requests within established timelines
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Interview customer to determine nature and scope of the service issue, and initiate the appropriate response
• Maintain accurate records of all work performed
• Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff
• Effectively coordinate projects within the established time tables
• Oversee the installation of new equipment
• Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies.

Equipment Maintenance

• Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year
• Continually update the CNRI freezer inventory and prepare reports as needed
• Inform supervisor of equipment status changes in a timely manner