Research and Records Generalist

Apple-Federal-Credit-Union; Fair Oaks (VA); On-site; USD 29,000 - 37,000; Full time

Job summary

Apple Federal Credit Union is seeking a Research and Records Generalist to handle mail, deposits, scanning, and record retention at our Fairfax HQ. You will process deposits, manage imaging records, and assist in nightly settlements to ensure timely Fed Reserve transmissions.

The role requires at least a year in a financial setting, strong communication skills, and the ability to lift 50 lbs. This on-site position offers full-time hours in a collaborative environment.

Qualifications

• Minimum twelve months financial institution or cash handling experience helpful.
• Excellent oral and written communication; strong interpersonal skills.
• Ability to balance deposits and maintain accurate records.
• Ability to lift 50 lbs and sit for long periods; some travel required.

Responsibilities

• Deliver and sort incoming interdepartmental mail and escort vendors at HQ.
• Process mailed member deposits, loan payments, and remote deposits; balance entries.
• Prepare records for secured storage and coordinate transmittals to the Fed Reserve.
• Input records into the corporate imaging system and classify results.
• Assist in nightly settlement, labeling, shipping and cold storage recordkeeping.
• Support mailroom operations and ensure compliance with Bank Secrecy Act.

Skills

Communication skills

Customer service

Analytical skills

Multi-tasking

Physical ability

Travel

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Research and Records Generalist

Document Imaging Regular Full-Time Headquarters, Fairfax, VA, US

2 days ago Requisition ID: 3180

Salary Range: $21.35 To $26.69 Hourly

Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Tuition reimbursement and ongoing training opportunities

Job Duties

Under general supervision, but following established policies and procedures, the Research and Records Generalist delivers & sorts incoming and interdepartmental mail, issues office supplies, escorts approved vendors through the Headquarters facility and observes onsite document destruction. Processes mailed member, scanned and remote deposit transactions and inputs records into corporate document retention system. Receives, sorts, and files daily work from the branch locations and processes returned mail. Prepares records for secured storage at cold storage facility and receives/balances the transmittal of branch/department settlement files to the Federal Reserve in a timely manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other duties as assigned appropriate by the Document Imaging and Records Manager

Responsibilities

• Supports mailroom operations by sorting incoming and outgoing interdepartmental mail, delivering mail to credit union branches, receiving, and recording expedited delivery packages and affixing appropriate postage to items using a postage meter
• Issues office supplies to credit union personnel and departments following established procedures
• Processes mailed member deposits, loan payments and deposits received through Remote Deposit Capture mobile applications or scanners while ensuring that personal teller activity and applicable general ledger entries are balanced
• Performs quality assurance of account documentation to ensure compliance with member identification regulation
• Processes USPS returned mail to ensure member addresses are up to date across applicable platforms
• Inputs records into corporate imaging systems via scanning devices or imported electronic documentation and classifies results by type through data entry and filed form indexing
• F acilitates research requests for document retrieval, scanning and nightly settlement at the branch level
• Reconciles submitted branch/department settlement files with core processing results and submits finished product to the Federal Reserve by the established deadline
• Receives, sorts and files daily work from the branches and departments and assists in the labeling, shipping, and maintaining of accurate records for cold storage
• Escorts document destruction vendor during bin retrieval and logs onsite check destruction at Headquarters facility
• Directs visitors to the appropriate location and/or notifies credit union personnel of their arrival at the Headquarters facility

Qualifications-all required unless otherwise noted:

• Minimum (12) twelve months financial institution or cash handling experience is helpful
• A high school education or GED
• Excellent oral and written communication skills. Excellent interpersonal and member/customer service skills
• Excellent analytical, research and problem-solving skills. Ability to manage multiple tasks
• Ability to lift 50 lbs, sit for long periods of time. Able to utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc. Some travel is required to Post Office. This position is not eligible for a remote work environment
• Ability to function in a financial institution branch environment

Employment Type: Full-Time

Location: 4097 Monument Corner Drive, Fairfax, VA 22030

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***