Research Analyst (On-Site)

Avenu Insights & Analytics; Birmingham (AL); Remote; USD 50,000 - 70,000; Full time

Job summary

Avenu Insights & Analytics is seeking a remote Analyst specializing in Research and Quality Assurance. This role involves conducting research, ensuring compliance in the Short-Term Rental process, and collaborating with teams to deliver quality assurance. Candidates should possess strong attention to detail, exceptional communication skills, and proficiency in data management tools. A competitive benefits package is offered, along with a commitment to diversity and inclusion.

Benefits

Competitive benefits package

Diverse and inclusive environment

Qualifications

• High computer literacy, especially with Google Maps and Street View.
• Experience with online mapping, GIS data, social media, and database searches.
• Ability to work independently remotely.

Responsibilities

• Conduct advanced research and validate workflows.
• Provide feedback and guidance to Research Analysts.
• Make outbound communications to property owners.

Skills

Attention to detail

Interpersonal skills

Communication skills

Data entry accuracy

Adaptability

Education

Secondary-school degree or diploma

Tools

Google Maps

MS Word

Excel

Outlook

Job description

Job Summary:

As a remote Analyst specializing in Research and Quality Assurance, you play a vital role in ensuring adherence to compliance standards within the Short-Term Rental monitoring and identification process. Your responsibilities include conducting advanced research, collaborating across departments, validating workflows, and delivering quality assurance for the junior research team.

Duties and Responsibilities:

1. Utilize social media, public records, and skip tracing techniques to identify STR operators.
2. Collect and archive evidence supporting the identification process.
3. Accurately enter findings into a web-based editing tool.
4. Maintain high standards of accuracy and detail throughout research.
5. Implement corrective actions based on feedback from the QA department.
6. Review the work of Research Analysts for accuracy and standards compliance.
7. Provide feedback and guidance to Research Analysts via communication channels like Skype, Slack, or in-person meetings.
8. Collaborate with management to implement improvements.
9. Perform additional duties related to quality assurance as assigned.
10. Make outbound communications, including emails and phone calls, to property owners regarding VAT/HOT/TOT processing.

Education and Experience:

• High computer literacy, especially with Google Maps and Street View.
• Preferred skills include online mapping, GIS data, social media, and database searching.
• Secondary-school degree or diploma preferred.
• Attention to detail and ability to work independently remotely.
• Additional language skills are advantageous.

Knowledge, Skills, and Abilities:

• Exceptional interpersonal and communication skills.
• Strong focus on accuracy in data entry and document management.
• Proficiency in managing records and databases.
• Adaptability to evolving procedures and customer needs.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to resolve routine situations with guidance or instructions.
• Experience with online mapping, GIS, social media, and database searches.
• Strong attention to detail and accuracy.
• Ability to work independently via remote communication.
• Knowledge of additional languages is a plus.

Work Environment:

• Remote work setup with four days of on-site training followed by one remote day during probation; post-probation, mostly remote.
• Remote collaboration with occasional in-person meetings for feedback and training.

Physical Demands:

• Constant computer use.
• Frequent communication via Microsoft Teams and emails.

Avenu Summary:

Avenu, with four decades of public sector expertise, supports government services and has been recognized as a GovTech 100 Company for four consecutive years. We are committed to community growth, innovation, and providing comprehensive administrative and financial support to government agencies. We offer a competitive benefits package and foster a diverse, inclusive environment. Avenu is an Equal Opportunity Employer.