Research Administration Ops Specialist

University of Miami; Coral Gables (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of Miami is seeking an ORA Operations Specialist to support the Office of Research Administration at the Coral Gables campus. You will manage intake, triage inquiries, and route matters to subject matter experts while ensuring timely collaboration with campus departments.

Key duties include customer service, tracking of deadlines, and adherence to SLAs. A strong emphasis on data accuracy, communication, and problem solving is essential for success in this role.

Qualifications

• Minimum 1 year of relevant experience.
• Experience with sponsored research preferred.
• Excellent organizational, analytical, interpersonal, and communication skills.
• Proficiency with MS Office products.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong data entry skills.

Responsibilities

• Serves as central entry point for inquiries, agreements, and sponsor communications.
• Performs intake triage and routes to subject matter experts.
• Monitors deadlines, follows up on outstanding items, and tracks progress.
• Communicates award status and next steps to stakeholders.
• Supports pre-award, post-award, and contracts functions.
• Ensures compliance with service level agreements and performance metrics.

Skills

Organizational skills

Analytical skills

Interpersonal skills

Communication skills

Tools

MS Office

Job description

The University of Miami is seeking an ORA Operations Specialist to support the Office of Research Administration at the Coral Gables campus. You will manage intake, triage inquiries, and route matters to subject matter experts while ensuring timely collaboration with campus departments.

Key duties include customer service, tracking of deadlines, and adherence to SLAs. A strong emphasis on data accuracy, communication, and problem solving is essential for success in this role.