Resale Store Shift Leader (part-time)

Ourhouseshelter; North Little Rock (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Drug-free workplace

Equal opportunity employer

Job summary

Our House Thrift Store LLC seeks an in-person, part-time Operations Associate to help manage two resale store locations in Little Rock and North Little Rock. You will oversee logistics, donations, sales, supervise trainees, implement store policies, and support donor and volunteer relations under the Store Manager.

The role emphasizes teamwork, hands-on retail operations, loss prevention, scheduling, and customer service.

Qualifications

• Strong verbal and written communication skills and ability to interact with diverse groups.
• Excellent organization and time management abilities.
• Proficiency with basic computer tools and Google Workspace preferred.

Responsibilities

• Support the Store Manager in developing store procedures and donor relations.
• Open and close locations as needed, including operating the security system.
• Assist in creating schedules and handling day-to-day administrative tasks.
• Assist with loss prevention and asset protection strategies.
• Manage and cooperate with employees, trainees, and volunteers.
• Provide customer and donor support, including handling inquiries or complaints.
• Accept donations in-store and assist with pickups as needed.
• Operate POS systems and sort/price merchandise efficiently.
• Document sales, expenses, and donations accurately.
• Organize store spaces for proper merchandise presentation and promotions.
• Lead onboarding for large volunteer groups and assist in recruitment efforts.

Skills

Strong communication

Organization skills

Google Workspace

Customer service

Retail experience

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Department: Operations / Resale Store
Reports to: Store Manager
Employment Type: In-Person, Part-Time, Hourly, Non-Exempt

Schedule: at least 20 hours per week Tuesday-Saturday between the hours of 7:30am-6:30pm

About Our House Resale Store

Our House Thrift Store LLC resale store (the “Resale Store”) is a social enterprise established in 2016 to support Our House, Inc. The Resale Store currently includes two locations (Little Rock and North Little Rock). The Resale Store provides multiple benefits to Our House including funding, donor relations and donations management, and job training opportunities for clients. Our House, Inc. is a nonprofit organization based in Little Rock, Arkansas, and founded in 1987. Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community.

About the Role

You will help manage and maintain the Resale Store locations by overseeing logistics, donations, sales, managing trainees, assisting the Store Manager by implementing policies and procedures, and developing donor and and volunteer relations. Please note that while this position works closely with Our House, Inc., the employer is the Resale Store, a separate entity wholly owned by Our House, Inc.

What You’ll Do

• Support the Store Manager in developing store procedures and donor relations and fill in when needed in their absence
• Open and close either or both resale store locations when needed, including operating the security alarm system
• Assist in creating schedules and organizing the day-to-day administrative needs
• Support the development and implementation of proactive loss prevention and asset protection strategies
• Manage, oversee, train, and cooperate with employees, job trainees, and volunteers
• Maintain high morale and coaching standards with all trainees and volunteers
• Provide support or assistance to customers and donors, including complaints or inquiries
• Accept donations in-store and assist with donation pick ups as needed
• Operate cash registers, credit card machines, and point of sale system when needed
• Sort and price merchandise in a timely manner
• Ensure proper documentation of sales, expenses, and donations
• Manage, organize, and clean store spaces to enable proper presentation of merchandise and enactment of promotional and seasonal activity
• Assist in organizing and leading onboarding for large volunteer groups and individual staff members
• Provide support in hiring employees and recruitment efforts for volunteers
• Conduct other duties as assigned to fulfill Our House’s mission

What You’ll Bring

• Strong verbal and written communication skills, persuasive communication with excellent interpersonal and multidisciplinary project skills
• Attention to detail, excellent organization and time management skills
• Basic computer skills. Experience with Google Workspace is preferred
• High-quality customer service skills, patience, and problem-solving skills
• Experience in retail, sales, marketing, and management is preferred
• Ability to work effectively in collaboration with diverse groups of people
• Passion, integrity, and a positive attitude and be mission-driven and self-directed
• Must be trustworthy, hard-working, positive, a team-player and dedicated to the mission of Our House

Requirements

• Minimum of a high school diploma or equivalent
• Willingness to drive a large box truck up to 16 feet long is preferred
• Must be able to perform basic mathematical calculations
• Must be able to lift 15-50 pounds on a regular basis with team or mechanical assistance
• Must be able to remain in a stationary position for long periods of time
• Must be able to work flexible hours or schedule
• Must have reliable transportation
• Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen

Benefits & Perks

Visit our careers page for more information on benefits and perks!

Our House is a drug-free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.