Requirements Analyst - Consultant, Technology Analyst - CSS - Indemnity

Nationwide; Columbus (OH); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Nationwide is seeking a Consultant, Technology Analyst in Columbus, OH to support incident management and enhancements across Insurance and Claims technology platforms. This hybrid role requires strong analytical skills, SQL capabilities, and collaboration with cross-functional teams.

The ideal candidate has 5–10 years of relevant experience, supporting both Run and Build initiatives, and strong proficiency in tools like Jira and SQL.

Qualifications

• 5–10 years of experience as a Technology Analyst, Business Analyst, or Systems Analyst.
• Strong experience in Insurance, Reinsurance, or Claims technology environments.
• Proficiency in SQL queries for data extraction and analysis.
• Strong analytical and problem-solving skills.
• Excellent communication skills with business and technical teams.

Responsibilities

• Perform incident triage and analyze issues.
• Partner with teams for incident resolution and stability improvements.
• Support business strategy enhancements and modernization work.
• Gather and document business and technical requirements.

Skills

Analytical skills

Insurance domain knowledge

SQL capabilities

Communication skills

Collaboration

Tools

Jira

Power BI

Tableau

Job description

The Consultant, Technology Analyst supports both Run (incident management, production stability) and Build (enhancements tied to business strategy) work across Insurance, Reinsurance, and Claims technology platforms. This team supports the LTE Claims, URS, Docuware by TA applications. This role requires strong analytical skills, insurance domain knowledge, SQL capabilities, and the ability to collaborate with cross-functional teams. The analyst plays a critical role in incident triage, business-facing communication, and solution delivery.

This is a hybrid role will require two days work from office in any of the 3 locations, Columbus, OH, Des Moines, Iowa, or Scottsdale, AZ coming into the office on Wednesdays and Thursday. This team supports a business in the Central Time zone, so flexing hours to support that as much as possible is preferred.

Key Responsibilities

• Perform incident triage, analyzing the issue, scoping impact, and identifying potential root causes.
• Assist in incident prioritization, balancing urgency, business impact, and severity.
• Partner with IT Operations, SMEs, vendor teams, and business users to drive timely resolution.
• Track recurring issues and contribute to long‑term remediation and stability improvements.
• Document incident outcomes, patterns, and system behavior for knowledge management.

Build (Enhancements & Strategic Initiatives)

• Support enhancement and modernization work aligned with annual business strategy and priorities.
• Work with business partners to translate requirements into clear, actionable user stories and acceptance criteria.
• Participate in solution design discussions and impact analysis sessions.
• Support testing cycles including creating test cases, executing tests, and validating results.
• Assist in user readiness, training, and deployment support.

Business & Systems Analysis

• Gather, analyze, and document business and technical requirements across Reinsurance and Claims.
• Perform data flow, process flow, and workflow analysis to support solution delivery.
• Recommend system and process improvements that enhance efficiency and accuracy.
• Act as a subject-matter resource for platform behaviors and data relationships.
• Provide domain leadership across Reinsurance and Claims processes, data structures, and operational workflows.
• Ensure configuration and enhancements align with business rules, audit needs, and regulatory compliance.
• Support audits, reconciliations, and business reporting initiatives.

Data & SQL Skills

• Write basic-to-intermediate SQL queries for data extraction, validation, and analysis.
• Conduct data quality checks, identify data integrity issues, and support reconciliation efforts.
• Provide insights from data to support both operational and strategic decisions.

Project & Delivery Support

• Support defect management, documentation, and follow‑through to resolution.
• Collaborate closely with business and technical teams throughout the delivery cycle.

Qualifications

• 5–10 years of experience as a Technology Analyst, Business Analyst, or Systems Analyst.
• Strong experience working in Insurance, Reinsurance, and/or Claims technology environments.
• Demonstrated proficiency in writing and interpreting SQL queries for data extraction, validation, and analysis.
• Strong expertise in Jira, including creating, managing, and tracking requirements (user stories, acceptance criteria, and functional documentation).
• Experience supporting both Run (incident management, production support) and Build (enhancement/project) work.
• Strong analytical, problem‑solving, and documentation skills.
• Excellent communication skills with the ability to interact across business and technical teams.
• Ability to collaborate effectively, be a strong team player, and show high engagement and ownership.

Preferred Qualifications

• Experience working with Insurance or Reinsurance platforms (platform‑agnostic: underwriting, claims, policy, or finance systems).
• Understanding of data mapping, ETL processes, or data warehouse concepts.
• Exposure to reporting or visualization tools (Power BI, Tableau).
• GenAI (Generative AI) experience, including:
• Using AI tools for documentation, requirements analysis, or test case creation
• Applying AI-assisted workflows to streamline tasks

Core Competencies

• Strong problem-solving and analytical thinking
• High motivation, engagement, and sense of ownership
• Strong teamwork and cross-functional collaboration
• Excellent communication and relationship-building skills
• Adaptability and continuous learning mindset
• Ability to balance multiple priorities across Run and Build lines